- Hiking
- Kayaking
- Surfing
- Weight Lifting
- Video Games
- Anime
- Photography
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Crafting and DIY Projects
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Kaia Adams
Lakeland
Summary
Dynamic Shift Lead adept at enhancing customer experiences through effective problem-solving and conflict resolution. Proven ability to motivate teams and maintain workplace safety, ensuring high-quality service delivery.
Overview
9
9
years of professional experience
Work History
Shift Lead
Mayday Icecream
Lakeland, FL
04.2023 - Current
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored new team members on product knowledge and operational procedures.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Enhanced customer experience by resolving issues promptly and maintaining a welcoming environment.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Crew Member
Dairy Queen
Lakeland, FL
06.2022 - 09.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked front counter, drive-thru, and other areas.
- Accurately operated the cash register to process customer payments.
- Worked well with teammates and accepted coaching from the management team.
Administrative Assistant
Thailand Connection Inc.
Deerfield Beach, FL
06.2021 - 09.2021
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word and prepared PowerPoint presentations
Data Entry Clerk
RSA Lawn Care
Lakeland, FL
05.2017 - 10.2018
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved them in the database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using a 10-key pad.
- Sorted documents and maintained an organized filing process.
Education
Bachelor of Arts - Studio Art, Illustration
University of Central Florida
Orlando, FL12-2028
Associate of Arts - Illustration
Polk State College
Winter Haven, FL06-2022
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Staff motivation
- Positive attitude
- Problem-solving
- Organization
- Time Management
- Creative problem solving
Interests
Timeline
Shift Lead
Mayday Icecream
04.2023 - Current
Crew Member
Dairy Queen
06.2022 - 09.2022
Administrative Assistant
Thailand Connection Inc.
06.2021 - 09.2021
Data Entry Clerk
RSA Lawn Care
05.2017 - 10.2018
Bachelor of Arts - Studio Art, Illustration
University of Central Florida
Associate of Arts - Illustration
Polk State College