Kaidyn Browning
Pensacola,FL
Summary
Highly personable and skilled in customer service, with background as Host and Food Runner in restaurant, lounge, and coffee shop settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities.
Overview
3
3
years of professional experience
Work History
Host
Lulus
Destin, FL
02.2024 - Current
- Served as point-of-contact for resolving guest complaints or special requests.
- Informed patrons of specialties and features.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Monitored dining area to assess server capacity and estimate wait times.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
Food Runner
LuLus
Destin, FL
02.2024 - Current
- Organized food orders and ensured accuracy of items served to customers.
- Assisted in preparing dishes for service by garnishing and checking presentation.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained knowledge of menu items and daily specials to answer customer inquiries.
Retail Sales Associate
Sunset Shoes
Destin, Florida
08.2023 - 02.2024
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered questions about current promotions and resolved issues according to store policies.
- Answered customer inquiries regarding product features, pricing, and availability.
- Provided excellent customer service, resolving issues and answering queries promptly.
Retail Associate
Formula Fresh
Niceville, Florida
02.2022 - 02.2024
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Updated customer information in the database system when necessary.
- Addressed customer questions and concerns regarding products and services.
Education
Associate of Arts -
Northwest Florida State College
Niceville, FL05-2024
High School Diploma -
Niceville High School
Niceville, FL05-2024
Skills
- Menu management
- Team player mentality
- POS software
- Sales strategies
- Effective time management
- Hospitality and accommodation
- Customer service
- Customer engagement
- Foodservice
- Relationship building
Timeline
Host
Lulus
02.2024 - Current
Food Runner
LuLus
02.2024 - Current
Retail Sales Associate
Sunset Shoes
08.2023 - 02.2024
Retail Associate
Formula Fresh
02.2022 - 02.2024
Associate of Arts -
Northwest Florida State College
High School Diploma -
Niceville High School
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