- Community Cleanup
- I enjoy helping others and giving back to the community
- Participate in local theater productions, enhancing my public speaking and teamwork skills
Kaidyn Horne
gotha,Florida
Summary
Results-driven technical support representative skilled in resolving issues and improving customer satisfaction. Proven ability to collaborate with team members and engage customers, leveraging excellent problem-solving and communication skills to enhance user experiences.
Overview
3
3
years of professional experience
Work History
Sales Associate
Chick-fil-A
Orlando, FL
11.2025 - Current
- Assisted customers with product selection and provided relevant information to enhance shopping experience.
- Maintained organized merchandise displays to attract customer attention and promote sales.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Collaborated with team members to achieve store goals through effective communication and support.
- Conducted inventory checks regularly to ensure stock levels met demand and minimized shortages.
- Built relationships with customers to encourage repeat business.
Volunteer
Southeastern Food Bank
Orlando, FL
06.2025 - Current
- Implemented feedback mechanisms to improve program offerings based on participant needs.
- Coordinated logistics for events, ensuring smooth execution of activities and resource allocation.
- Engaged with local organizations to strengthen partnerships and expand program reach within the community.
- Monitored program progress, assessing outcomes to ensure alignment with organizational goals and mission.
Volunteer
YFC United
Orlando, FL
01.2024 - Current
- Organized community outreach events to promote youth engagement and participation.
- Developed and facilitated workshops on life skills and personal development for participants.
- Collaborated with team members to create resources that enhance program delivery and effectiveness.
- Mentored new volunteers, fostering a supportive environment for skill development and growth.
Technical Support Representative
Hi-End Hawkins LLC
Orlando, FL
04.2024 - 11.2026
- Resolved technical issues through effective troubleshooting and customer interaction.
- Provided guidance on product features, enhancing user understanding and experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
High School Diploma -
Olympia Highschool
Orlando, FL05-2026
Associate of Science - IT Network Security
Valencia College
Orlando, FL03-2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Excellent people skills
- Exceptional customer service
- Flexible schedule
- Verbal/written communication
- Conflict resolution
- Client service
- Customer needs assessment
- Complex Problem-solving
Interests
Timeline
Sales Associate
Chick-fil-A
11.2025 - Current
Volunteer
Southeastern Food Bank
06.2025 - Current
Technical Support Representative
Hi-End Hawkins LLC
04.2024 - 11.2026
Volunteer
YFC United
01.2024 - Current
High School Diploma -
Olympia Highschool
Associate of Science - IT Network Security
Valencia College