KAIHLA WALKER
American Guardian Warranty Services
Elgin,IL
8
years of professional experience
Detail-oriented professional experienced in account coordination, financial operations, and administrative support. Manages high-volume workloads, processes documentation, and resolves customer concerns while maintaining accurate records. Skilled in handling confidential information and improving workflow efficiency. Committed to leveraging a diverse background in operations and client relations to drive organizational success.
Work History
Accounting Assistant
1 Year 6 Months- Processed over 90 warranty cancellation requests a day ensuring accuracy and compliance with company policies for timely customer transactions.
- Reviewed contracts and account information to verify eligibility, ensuring accurate processing of requests.
- Reviewed invoices, payments, and financial documentation to identify discrepancies and support accurate reporting.
- Maintained detailed records of transactions, cancellations, and customer account information within internal systems.
- Reviewed contracts, account information, and supporting documentation to verify eligibility and ensure proper processing.
- Maintained detailed records of transactions and cancellations within internal systems to support accurate customer account information.
- Collaborated with accounting and customer service teams to improve workflow efficiency and ensure timely resolution of issues.
- Processed warranty cancellation requests while ensuring accuracy, compliance with company policies, and timely completion of customer transactions.
Account Coordinator
3 Years 3 Months- Coordinated communication between insurance companies, vehicle owners, appraisers, and repair facilities to ensure timely claim processing.
- Scheduled and assigned appraisal inspections while managing multiple accounts and maintaining strict deadlines.
- Monitored claim status, tracked documentation, and followed up on outstanding items to ensure efficient workflow.
- Reviewed reports and documentation for accuracy and completeness before submission to clients.
- Maintained detailed electronic records and updated account information using internal databases and software systems.
- Resolved customer and client inquiries professionally by phone and email, providing timely updates and issue resolution.
- Prioritized a high-volume workload while maintaining exceptional attention to detail and accuracy.
- Collaborated with internal teams to improve communication and ensure quality service delivery.
Front Desk Receptionist
1 Year 9 Months- Supervised daily front desk operations, ensuring efficient administrative support and exceptional customer service for prospective students, current students, faculty, and visitors.
- Trained, scheduled, and provided ongoing support to front desk staff, promoting consistent service standards and workflow efficiency.
- Managed high-volume phone calls, emails, and in-person inquiries while maintaining professionalism and confidentiality.
- Coordinated appointments, campus visits, and meetings, ensuring accurate scheduling and timely communication.
- Maintained student records and administrative documentation with a high degree of accuracy and attention to detail.
- Processed paperwork, verified documentation, and entered data into institutional databases while ensuring compliance with college policies.
- Resolved student and visitor concerns by identifying solutions and coordinating with appropriate departments.
- Assisted leadership with administrative projects, reporting, office organization, and process improvements to support daily operations.
- Managed office supplies, incoming mail, and front office logistics to maintain an organized and productive work environment.
Assistant Manager
9 Months- Assisted in overseeing daily restaurant operations, ensuring efficient workflow, exceptional customer service, and adherence to company standards.
- Supervised, coached, and motivated team members, providing training and performance feedback to support employee development.
- Managed shift operations, delegated responsibilities, and adjusted staffing to maintain productivity during high-volume periods.
- Resolved customer concerns professionally and efficiently, ensuring positive guest experiences and fostering customer loyalty.
- Monitored inventory levels, coordinated product ordering, and minimized waste while maintaining food safety and quality standards.
- Assisted with cash handling procedures, register reconciliation, and accurate financial reporting at the end of each shift.
- Ensured compliance with food safety, sanitation, and workplace safety regulations.
- Collaborated with leadership to improve operational efficiency, streamline processes, and achieve sales and performance goals.
- Recognized for maintaining a fast-paced, team-oriented environment while consistently meeting service and operational expectations.
Greeter
2 Months- Provided a welcoming and professional first point of contact for guests, visitors, volunteers, and community members.
- Assisted visitors by answering questions, providing directions, and ensuring a positive and organized experience.
- Managed front entrance operations while maintaining a friendly, helpful, and professional environment.
- Communicated effectively with staff, volunteers, and guests to address needs and provide timely assistance.
- Assisted with event coordination, visitor flow, and daily operations to support organizational goals.
- Maintained confidentiality and professionalism when handling visitor information and organizational matters.
- Supported administrative tasks including answering phones, providing information, and assisting with office procedures.
- Helped create a positive guest experience through excellent customer service, patience, and attention to detail.
- Collaborated with team members to ensure smooth operations during high-volume events and activities.
Nanny
2 Years 5 Months- Provided dependable, full-time care for two girls, ensuring a safe, nurturing, and structured environment.
- Managed daily routines including school drop-off/pick-up, meals, activities, appointments, and evening schedules.
- Planned and facilitated age-appropriate educational, creative, and recreational activities to support learning and personal development.
- Assisted with homework, reading, projects, and skill-building activities while encouraging independence and confidence.
- Coordinated transportation and schedules for school, extracurricular activities, and family commitments.
- Prepared nutritious meals and snacks while maintaining household routines and cleanliness.
- Communicated consistently with parents regarding daily updates, schedules, progress, and any concerns.
- Maintained a high level of organization while balancing multiple responsibilities and changing priorities.
- Provided emotional support, guidance, and positive reinforcement while promoting respectful behavior and problem-solving skills.
- Maintained confidentiality, trust, and professionalism when handling private family information.
Education
Bachelor of Education - Elementary Education
- Classroom management and leadership
- Communication and presentation skills
- Lesson planning and organization
- Problem-solving and adaptability
- Child development knowledge
- Assessment and data tracking
- Conflict resolution
- Public speaking
- Collaboration and teamwork
- Time management
- Creating and implementing structured processes
High School Diploma
Skills
Bookkeeping
Account Analysis
Order Management
Account Management
Microsoft Office
Problem Resolution
Financial Reporting
Schedule Coordination
Customer Service
Communication Etiquette
Timeline
Accounting Assistant
American Guardian Warranty Services
01.2025 - CurrentRead More
Account Coordinator
Sedgwick
10.2021 - 01.2025Read More
Front Desk Receptionist
Providence Baptist College
10.2021 - 07.2023Read More
Assistant Manager
Chick-Fil-A Restaurant
01.2021 - 10.2021Read More
Greeter
Samaritan's Purse International Relief
10.2020 - 12.2020Read More
Nanny
Sliwa Family
05.2018 - 10.2020Read More
Providence Baptist College
Bachelor of Education from Elementary Education
Read More
Northwest Baptist Academy
High School Diploma
Read More