KAILA HARRIS
Dallas
Summary
Resourceful medical front office supervisor with extensive experience in managing busy healthcare environments and coordinating seamless patient care. Proven experience in patient scheduling, billing, and administrative support ensures efficiency and accuracy in all operations. Strong communicator dedicated to fostering a collaborative team atmosphere while enhancing patient service and satisfaction. Committed to implementing best practices that drive operational excellence and improve overall patient experiences.
Overview
9
9
years of professional experience
Work History
Medical Front Office Supervisor
Health Central Womens Care
Dallas, TX
01.2026 - Current
- Coordinated patient scheduling and managed appointments to ensure a positive work flow.
- Trained and mentored staff on office procedures and patient interactions.
- Supervised front office staff, hiring, and training new employees to enhance team capabilities.
- Created and maintained staff scheduled for optimal office coverage.
- Oversee daily operations of medical office, addressing patient inquiries and complaints to maintain patient satisfaction.
- Sorted and directed messages from the call center to appropriate office staff.
Medical Office Coordinator
Health Central Women's Care
Dallas, Texas
08.2023 - Current
- Coordinated scheduling for women health services, improving patient flow, and access to care.
- Helped coordinate incoming and outgoing referrals.
- Assisted in insurance verification, prior authorizations, and handled billing inquiries for patients efficiently.
- Directed emergency calls to the appropriate medical staff, ensuring a timely response.
- Supported physicians, nurses, and other health care personnel with administrative tasks.
- Managed the collection process, ensuring timely payments from our patients and posting to their account.
Operation Support Specialist
ATI Physical Therapy
Dallas, Texas
12.2020 - 08.2023
- Greeted patients and ensured collection, scanning, and completion of all documents prior to treatment.
- Coordinate patient appointments based on treatment plans.
- Scheduled new referrals promptly for evaluation.
- Implement exercises one-on-one to help with patient flow.
- Distribute incoming faxes so that doctor notes are received promptly.
- Provided training and coverage across all Dallas clinics.
- Handled all incoming calls from prospective patients, and direct them to relevant departments.
Sales Associate
Macy's
Dallas, Texas
05.2017 - 08.2019
- Assisted customers with product selection and inquires to help improve their shopping experience.
- Processed sales transactions accurately to help with customer flow.
- Organized merchandise displays to improve store appearance and attract customer attention.
Education
Bachelor of Science - Health Sciences, Psychology
Southwestern College
Winfield, Kansas12-2020
Associate of Science - Science
Barton Community College
Great Bend, Kansas12-2018
Skills
- Insurance processing
- Team collaboration
- Patient Scheduling
- Administrative support
- Payment collection
- Adaptability and flexibility
- Time management
Timeline
Medical Front Office Supervisor
Health Central Womens Care
01.2026 - Current
Medical Office Coordinator
Health Central Women's Care
08.2023 - Current
Operation Support Specialist
ATI Physical Therapy
12.2020 - 08.2023
Sales Associate
Macy's
05.2017 - 08.2019
Associate of Science - Science
Barton Community College
Bachelor of Science - Health Sciences, Psychology
Southwestern College