Kaila Watkins
Davis,CA
Summary
Young college student looking to explore new work experience, and develop new skills. With experience with customer service and the food industry, I am looking to expand my horizons and put my skills to good use. I have demonstrated the ability to work my way up to shift lead, and ensure smooth daily operations in my place of work. I am a fast learner, and work well under pressure. I am a team player, and can work well with others in order to maintain healthy work environments.
Overview
4
4
years of professional experience
Work History
Shift Lead Manager
Sandy's Take and Bake Pizza
04.2019 - 09.2023
- Maintained good relationships with customers, fellow coworkers, and employer.
- Exercised composure under pressure and in escalated customer service scenarios.
- Resolved customer complaints promptly
- Took customers orders in person and over the phone, and provided them with great customer service to ensure their experience was satisfactory.
- Handled payment transactions quickly and accurately.
- Did backups in a timely manner so that the restaurant would be well prepared for a rush.
- Made food up to customers standards.
- Completed opening and closing tasks efficiently so that the restaurant was always prepared and clean for the next day.
Education
Bachelor of Arts - Interior Design
University of California Davis
Davis, CA06-2026
IGETC Then Transferred - General Education/Undeclared
Santa Rosa Junior College
Santa Rosa, CA05-2023
High School Diploma -
Montgomery High School
Santa Rosa, CA06-2021
Skills
- Team motivation
- Customer service
- Works well under pressure
- Active listening
- Organization
- Time management
Timeline
Shift Lead Manager
Sandy's Take and Bake Pizza
04.2019 - 09.2023
Bachelor of Arts - Interior Design
University of California Davis
IGETC Then Transferred - General Education/Undeclared
Santa Rosa Junior College
High School Diploma -
Montgomery High School
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