Kailah Chavis
Los Angeles,CA
Summary
Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Well-versed in recordkeeping, reporting, and regulatory requirements. An analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions.
Overview
6
6
years of professional experience
Work History
Product Specialist
Sunvilla
02.2022 - 10.2023
- Collaborated with cross-functional teams to communicate customer needs and requirements for product development
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Developed product documentation and training materials to quickly onboard customers and reduce support requests
Assistant Leasing Manager
IPA group realty
03.2019 - 02.2022
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Developed and enforced property policies and procedures that improved tenant satisfaction
- Managed daily and weekly marketing and leasing plans.
Virtual Assistant
Total Wine
03.2018 - 03.2019
- Managed and maintained customer databases, ensuring accuracy and relevance of data
- Developed and implemented processes to streamline workflow and improve operational efficiency
- Provided technical support to customers, resulting in a 75% decrease in customer service complaints
Education
Associate Degree - Psychology
Santa Monica College
Santa Monica, CA06.2022
Virtual Assistant Certificate, Udemy -
Sacramento High School
Sacramento, CA05.2017
Introduction to Project Management, Coursera & Google -
03.2022
Skills
- Lease Oversight
- Property Tours and Inspections
- Background Checks
- Office Management
- Social Media Updating
- Scheduling
Timeline
Product Specialist
Sunvilla
02.2022 - 10.2023
Assistant Leasing Manager
IPA group realty
03.2019 - 02.2022
Virtual Assistant
Total Wine
03.2018 - 03.2019
Associate Degree - Psychology
Santa Monica College
Virtual Assistant Certificate, Udemy -
Sacramento High School
Introduction to Project Management, Coursera & Google -
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