Kaile Sommerfeldt
Clermont,FL
Summary
Experienced food service professional with extensive experience as a crew member and shift lead, demonstrating exceptional leadership and a commitment to team collaboration. Proven expertise in managing daily operations, resolving conflicts, and maintaining high performance standards in fast-paced environments. Recognized for adaptability and a results-driven approach, consistently delivering outstanding service. Strong organizational skills and effective communication foster a productive and positive workplace culture.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shift Lead
Dunkin
09.2019 - 02.2026
- Supervised team members to ensure efficient shift operations and high-quality service.
- Trained new employees on company policies, procedures, and customer service standards.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Maintained compliance with health and safety regulations, ensuring a safe working environment for all staff.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Bakery Associate
Publix
01.2021 - 01.2022
- Assisted customers in selecting food items, providing recommendations and answering questions about ingredients and preparation methods
- Maintained cleanliness and organization of the food service area, ensuring compliance with health and safety regulations
- Collaborated with clients to understand their vision and preferences for cake design, ensuring customer satisfaction
- Decorated cupcakes, cookies, pastries, and other baked goods with creative designs using piping techniques
- Piped borders, flowers, lettering, or other decorative elements onto cakes using icing bags or tips
Crew
Dunkin
01.2016 - 01.2018
- Same as my other Dunkin experience
Cashier and Animal Care
Pet Supplies Plus
01.2016 - 01.2016
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Maintained clean and sanitary living environments for animals by regularly cleaning cages, enclosures, and play areas
- Educated visitors about animal welfare practices while providing excellent customer service at all times
Server
Denny's
01.2014 - 01.2016
- Consistently provided excellent customer service and built relationships with regulars, some of whom still say hi to me online to this day.
- Maintained clean work areas.
- Ensured sidework was complete before leaving work.
- Maintained clean and inviting dining area for guests.
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
Crew Member
McDonald's
01.2012 - 01.2014
Education
Associate's degree - Marketing
Southern New Hampshire University
New Hampshire2022
Skills
- Customer service focus
- Team Leadership
- Cash handling
- Multitasking Abilities
- Time management
- Critical thinking
- Attention to detail
- Customer retention strategies
- Professional appearance
- POS system operation
- Problem-solving
Certification
Serve Safe Certified
Timeline
Bakery Associate
Publix
01.2021 - 01.2022
Shift Lead
Dunkin
09.2019 - 02.2026
Crew
Dunkin
01.2016 - 01.2018
Cashier and Animal Care
Pet Supplies Plus
01.2016 - 01.2016
Server
Denny's
01.2014 - 01.2016
Crew Member
McDonald's
01.2012 - 01.2014
Associate's degree - Marketing
Southern New Hampshire University