Kailee Ortiz
Holbrook,MA
Summary
Dynamic and customer-focused professional with extensive experience at 99 Restaurants, excelling in high-pressure environments. Proven ability in relationship building and complex problem-solving, ensuring exceptional guest experiences. Skilled in POS operations and multitasking, consistently promoting business loyalty and enhancing customer satisfaction through effective communication and service excellence.
Overview
7
7
years of professional experience
Work History
Restaurant Hostess
99 Restaurants
09.2023 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Promoted business loyalty by fostering positive customer relationships.
Sales Associate
Nordstrom Rack
05.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Cashier
Walmart
04.2018 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma - General Studies
Avon High School
Avon, MA06.2018
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Complex Problem-solving
- Handling complaints
- Relationship building
- Judgment and decision making
- POS system operations
- Sales and marketing
- Up-selling techniques
- Team collaboration
- Task prioritization
- High-volume phone answering
- Phone etiquette
- Friendly demeanor
- Exceptional communication
- Performance improvement
Timeline
Restaurant Hostess
99 Restaurants
09.2023 - Current
Sales Associate
Nordstrom Rack
05.2022 - 12.2022
Cashier
Walmart
04.2018 - 07.2019
High School Diploma - General Studies
Avon High School
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