Kailee Tugaoen
Las Vegas
Summary
Experienced customer service professional with a proven track record of effectively addressing and resolving customer issues. Strong focus on team collaboration and achieving positive outcomes. Known for reliability, adaptability, excellent communication, and problem-solving skills. Passionate about providing exceptional service and dedicated to ensuring customer satisfaction and building strong relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Hawaiian Airlines
01.2023 - Current
- Provided information and ticket assistance, improving guest satisfaction.
- Managed and resolved customer complaints effectively, increasing satisfaction under pressure.
- Ensured seamless communication by managing vital documents.
Associate
N-Out Burger
01.2021 - 01.2023
- Maintain a high standard of customer service during high volume, fast-paced operations, and maintain equipment
- Managed customer relations and customer service through daily communication and interaction by promptly identifying needs and wants
- Entered data accurately into POS systems.
- Communicating with other associates and customers to provide the best customer service possible
Education
College of Southern Nevada
High school diploma - fashion
Southwest career and technical academy
05.2020
Skills
- Excellent interpersonal and communication skills
- Strong team player with a positive attitude
- Ability to stay calm and composed under pressure
- Attention to detail and high level of professionalism
- Cultural sensitivity and awareness
- Knowledge of safety procedures and emergency protocols
Awards
- National Academy of Future Scientist and Technologist award of excellence
- Certification of leadership and success
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Customer Service Representative
Hawaiian Airlines
01.2023 - Current
Associate
N-Out Burger
01.2021 - 01.2023
College of Southern Nevada
High school diploma - fashion
Southwest career and technical academy
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