Kailee Willis
Spring Valley
Summary
Customer-focused professional with experience in customer service and beverage preparation. Demonstrates effective communication and time management skills that support operations during high-volume shifts. Committed to enhancing customer experiences and ensuring positive interactions.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks, Barista
Las Vegas
01.2025 - Current
- Prepared handcrafted beverages according to customer preferences and Starbucks standards.
- Operated espresso machines and brewing equipment with precision and care.
- Maintained cleanliness of workstations and dining areas to meet health standards.
- Assisted customers in selecting products and provided knowledgeable recommendations.
- Managed cash register transactions accurately and efficiently during busy shifts.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Stocked inventory shelves with supplies, ensuring product availability for customers.
- Engaged with customers to create a welcoming atmosphere in the store environment.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Courtesy Clerk
Vons Grocery Store
Las Vegas
08.2024 - 01.2025
- Assisted customers with inquiries and provided exceptional service during shopping visits.
- Bagged groceries for customers, ensuring proper handling and care of items.
- Maintained cleanliness in checkout areas and store aisles to ensure a safe shopping environment.
- Resolved customer complaints promptly, enhancing overall shopping experience at the store.
- Provided excellent customer service by being friendly and courteous at all times.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
Education
High School Diploma -
Sierra Vista High School
Las Vegas, NV05-2024
Skills
- Beverage preparation
- Espresso machine operation
- Cash handling
- Customer recommendations
- Inventory management
- Customer service
- Time management
- Team collaboration
- Problem resolution
- Effective communication
- Attention to detail
- Menu memorization
- Positive and professional
- Recipe adherence
- Active listener
- Cleanliness
- Drink customization
- Multitasking and organization
- Basic math
- Solid problem solver
- Opening and closing coordination
- Ingredient restocking
- Clear communication
- Safe food handling practices
Timeline
Barista
Starbucks, Barista
01.2025 - Current
Courtesy Clerk
Vons Grocery Store
08.2024 - 01.2025
High School Diploma -
Sierra Vista High School