Kailey Cawston
West Roxbury
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Lead Receptionist/Sales Support
Centre Cuts Salon & Spa
10.2022 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
- Processed incoming mail and packages efficiently, ensuring prompt distribution to appropriate recipients within the organization.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
Lead Swim Instructor
Youth Aquatics
08.2021 - 07.2022
- Built and managed schedules for team of 10 instructors
- Assisted in hiring and training new staff
- Worked with multiple pool managers to maintain clean and efficient environment for swimmers, parents and instructors
- Maintained streamlined communications with staff, managers, swimmers and parents
- Taught daily swim instruction to students varying in ages and skill levels.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Took notes strengths and weaknesses of each child in class to track progress.
Pool Manager
JCC Of Newton
05.2021 - 08.2021
- Maintained filtration system and other aquatic systems within facility to support proper operations.
- Adjusted pool chemical balance to maintain general water cleanliness.
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
- Identified and proposed repairs, annual maintenance and upgrade items to promote safe environment.
Lifeguard/Swim Instructor
JCC Of Newton
07.2019 - 08.2021
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Taught daily swim instruction to students varying in ages and skill levels.
- Prepared equipment before each class class and stored items promptly after classes.
Education
High School Diploma -
Norfolk County Agricultural High School
Walpole, MA 08.2016 - 05.2020
No Degree - Exercise Science
University of Maine
Orono, ME 05.2001 -
No Degree - Exercise Science
Simmons Universtiy
Boston, MA 05.2001 -
Skills
Interpersonal Communication
Team Collaboration
Punctual and Reliable
Multitasking
Billing and Invoicing
Adaptability and Flexibility
Problem-solving aptitude
Telephone skills
Massachusetts Licensed Driver
OSHA 5 & 10
Timeline
Lead Receptionist/Sales Support
Centre Cuts Salon & Spa
10.2022 - Current
Lead Swim Instructor
Youth Aquatics
08.2021 - 07.2022
Pool Manager
JCC Of Newton
05.2021 - 08.2021
Lifeguard/Swim Instructor
JCC Of Newton
07.2019 - 08.2021
High School Diploma -
Norfolk County Agricultural High School
08.2016 - 05.2020
No Degree - Exercise Science
University of Maine
05.2001 -
No Degree - Exercise Science
Simmons Universtiy
05.2001 -