Kailey Drake
Owensboro,KY
Summary
Highly efficient clerk well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Driver's License Clerk
HarveyNash USA
Owensboro, KY
09.2022 - Current
- Compiled and analyzed data to produce reports.
- Responded effectively under high-pressure situations during peak application periods while maintaining excellent communication skills with both internal staff members and external applicants alike.
- Enhanced customer satisfaction by efficiently processing license applications and ensuring accuracy in documentation.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Updated operational records or licensing information using computer terminals.
- Collaborated with other departments to resolve cross-functional issues related to licensure requirements and documentation.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Contributed to team success by sharing knowledge on best practices, streamlining processes, and enhancing overall efficiency.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Drivers License Clerk
Adecco
08.2021 - 09.2022
- Compiled and analyzed data to produce reports.
- Responded effectively under high-pressure situations during peak application periods while maintaining excellent communication skills with both internal staff members and external applicants alike.
- Enhanced customer satisfaction by efficiently processing license applications and ensuring accuracy in documentation.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Updated operational records or licensing information using computer terminals.
- Collaborated with other departments to resolve cross-functional issues related to licensure requirements and documentation.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Contributed to team success by sharing knowledge on best practices, streamlining processes, and enhancing overall efficiency.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Floor Staff
St.Joseph's Peace Mission
05.2021 - 08.2021
- Monitored clients for signs of security concerns and escalated issues to management.
- Resolved problems, improved operations and provided exceptional service.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Direct Support Professional
Wendell Foster Center
10.2020 - 03.2021
- Assisted with daily living activities, running errands, and household chores.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
Donor Processor
Plasma Biological Services
06.2019 - 07.2020
- Conducted thorough pre-donation screenings to ensure donor eligibility and maintain safety standards.
- Implemented new procedures to increase donor retention rates, resulting in more consistent donations.
- Determined donor suitability through screening tests, hematocrit and vital signs.
- Reviewed donor card for complete and accurate information and confirmed donor acceptability.
- Enhanced donor satisfaction by providing efficient and professional service during the donation process.
- Assisted donors in person or over phone by answering questions.
Alorica Customer Service Representative
Alorica Calling Center
03.2019 - 05.2019
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Daycare Teacher
Young Kids Academy
12.2018 - 03.2019
- Established positive relationships with students and families.
- Led small group instruction tailored to each child''s unique abilities and interests, ensuring personalized attention during learning activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Guided students to develop social, emotional and physical skills.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
CNA - Certified Nursing Assistant
Signature HealthCARE LLC
08.2018 - 12.2018
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted patients with daily living activities, promoting independence and dignity.
McDonald's Crew Member
franchise
04.2016 - 06.2018
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Documented customer orders and conveyed special requests to kitchen staff.
- Backed up servers by setting up trays and completing some food deliveries.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
High school or equivalent -
Doss High School Magnet Career Academy
Louisville, KY06.2018
Skills
- Call Center experience
- Customer Service
- MS Excel, PowerPoint, Word
- Attention to Detail
- Time Management
- Communication
- Developmental Disabilities Experience
- Front desk
- Flexible and Adaptable
- Scheduling
- Customer Satisfaction
- Cash Handling
- Cash Management
- Customer Communication
Certification
- CPR Certification
- First Aid Certification
Timeline
Driver's License Clerk
HarveyNash USA
09.2022 - Current
Drivers License Clerk
Adecco
08.2021 - 09.2022
Floor Staff
St.Joseph's Peace Mission
05.2021 - 08.2021
Direct Support Professional
Wendell Foster Center
10.2020 - 03.2021
Donor Processor
Plasma Biological Services
06.2019 - 07.2020
Alorica Customer Service Representative
Alorica Calling Center
03.2019 - 05.2019
Daycare Teacher
Young Kids Academy
12.2018 - 03.2019
CNA - Certified Nursing Assistant
Signature HealthCARE LLC
08.2018 - 12.2018
McDonald's Crew Member
franchise
04.2016 - 06.2018
High school or equivalent -
Doss High School Magnet Career Academy