Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kailey Easler

Columbus,OH

Summary

Proven track record in customer service and conflict resolution, with a focus on training and teamwork. Successfully managed high call volumes, ensuring efficient appointment scheduling and fostering a welcoming environment.

Overview

17
17
years of professional experience

Work History

Patient Service Specialist

Horizon Dental Group
Prescott, AZ
07.2020 - 07.2024
  • Ensured HIPAA compliance by maintaining patient confidentiality while handling documents.
  • Adapted to policy changes, sustaining efficiency and accuracy in daily tasks.
  • Trained new team members on procedures, fostering a welcoming work environment.
  • Enhanced patient satisfaction through efficient and friendly service during check-ins and scheduling.
  • Managed high call volumes by effectively triaging incoming requests.

Sales Assistant

Aldo Shoes
Columbus, OH
01.2015 - 01.2017
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
  • Styled mannequins and designed merchandise displays.
  • Operated cash registers, receiving and processing both cash and card payments.
  • Maintained understanding of current inventory, merchandising and in-store placement.

Sales Manager

Men's Wearhouse
Columbus, OH
01.2008 - 01.2012
  • Coordinated with potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients specific needs.
  • Attended industry events and conventions to explain sales opportunities such as bridal expos.

Education

Westerville South Highschool
Westerville, OH

Skills

  • Appointment scheduling
  • Patient confidentiality
  • Professionalism and ethics
  • Cross-cultural sensitivity
  • HIPAA compliance
  • Customer service
  • Conflict resolution

Timeline

Patient Service Specialist

Horizon Dental Group
07.2020 - 07.2024

Sales Assistant

Aldo Shoes
01.2015 - 01.2017

Sales Manager

Men's Wearhouse
01.2008 - 01.2012

Westerville South Highschool

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