Kailey Hill-Fisher
Fountain,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Client Service Representative/Vet Assistant
Cattails Feline Health Center
Colorado Springs, Colorado
09.2023 - Current
- Provided customer service support to clients in a timely and efficient manner.
- Resolved customer inquiries and complaints via phone, email, or other communication
- Managed client accounts by providing accurate data entry services.
- Performed administrative tasks such as filing documents and responding to emails.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Cared for hospitalized animals under direction of veterinarian staff.
- Recorded patient histories, patient observations, treatments, and medications administered.
- Administered injections, immunizations, prescribed medications, and intravenous fluids as instructed by veterinarian.
- Maintained medical records on each animal seen in clinic.
- Restrained animals during examination or treatment procedures in a humane manner.
- Stocked supplies necessary for veterinary treatments.
Licensed Nail Technician
Meraki Salon
Colorado Springs, CO
10.2021 - 06.2022
- Completed consultations with spa guests to determine nail care needs.
- Designed creative nail art designs and patterns.
- Kept tidy and organized area to comply with cleanliness standards.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Registered customer information on database to enable tracking history and maintain accurate records.
Front Desk Receptionist
Toni And Guy Hairdressing
Colorado Springs, CO
07.2019 - 01.2020
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer problems and complaints.
- Tracked important information in ShortCuts spreadsheets and ran reports or generated graphs using data.
- Scheduled, coordinated and confirmed appointments and meetings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Receptionist
Tender Care Veterinary Center
07.2018 - 07.2019
- Organized, maintained and updated information in computer databases.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered phone promptly and directed incoming calls to correct offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled cash transactions and maintained sales and payments records accurately.
- Confirmed appointments, communicated with clients, and updated client records
- Provided clerical support to company employees by copying, faxing, and filing documents.
Teacher's Assistant
Primrose School of Springs Ranch
03.2018 - 07.2018
- Supported student learning objectives through personalized and small group assistance.
- Documented student progress and communicated with parents to keep informed.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Resident Care Assistant
Brookdale Broadmoor Senior Living Solutions
09.2016 - 03.2018
- Delivered and served meals and provided other dining needs.
- Followed directions of licensed nurses to administer medications and treatments.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Followed residence's service plan and provided assistance with toileting, bathing, dressing, oral hygiene and other daily living tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
Nail Technician - Nails
International Salon And Spa Academy
Colorado Springs, CO05.2019
Some College - Associate of General Studies Pre-Nursing
Pikes Peak Community College
Colorado Springs, COSkills
- Client Support
- Problem-Solving Skills
- Team Collaboration
- Personnel Scheduling
- Customer Service
- Client Needs Assessment
- Cash Register Operations
- Account Management
Timeline
Client Service Representative/Vet Assistant
Cattails Feline Health Center
09.2023 - Current
Licensed Nail Technician
Meraki Salon
10.2021 - 06.2022
Front Desk Receptionist
Toni And Guy Hairdressing
07.2019 - 01.2020
Receptionist
Tender Care Veterinary Center
07.2018 - 07.2019
Teacher's Assistant
Primrose School of Springs Ranch
03.2018 - 07.2018
Resident Care Assistant
Brookdale Broadmoor Senior Living Solutions
09.2016 - 03.2018
Nail Technician - Nails
International Salon And Spa Academy
Some College - Associate of General Studies Pre-Nursing
Pikes Peak Community College