Kailey May
Canfield,OH
Summary
Focused worker willing to do anything to keep customers happy and willing to always come back . Took calls helped customers. Made schedules and always redirected calls when needed .
Overview
2
2
years of professional experience
Work History
Receptionist /Crew Scheduler
Sacred Arms
Boardman, Ohio
12.2024 - 01.2025
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Compiled data from various sources into organized reports for management review.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Processed payments and updated accounts to reflect balance changes.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Performed data entry tasks into various computer systems accurately and promptly.
Key Holder
Dollar General
Austintown , OHIO
01.2023 - 12.2024
- Counted safe down
- Switched drawers
- Closing and opening store by myself
- Handled money
- Did manager stuff on the computer
- Handled customer inquiries and complaints with professionalism and patience.
- Conducted regular audits on store supplies to maintain adequate inventory levels.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Replenished merchandise displays throughout the store as needed.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Counted and balanced registers.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
Education
N/A
Chaney
Youngstown, OH05-2022
Skills
- Scheduling
- Bookkeeping
- Mail distribution
- Mail handling
- Phone etiquette
- Office supply inventory control
- Verbal and written communication
- Call redirection
- Document control
- File management
Timeline
Receptionist /Crew Scheduler
Sacred Arms
12.2024 - 01.2025
Key Holder
Dollar General
01.2023 - 12.2024
N/A
Chaney