Summary
Overview
Work History
Education
Skills
Timeline
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Kailey Somers

Toledo,OH

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service.

Overview

3
3
years of professional experience

Work History

Hostess

Red Lobster
Toledo, United States
11.2021 - Current
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Supervised server balance and monitored table turnover to accurately seat customers.

Crew Member

Rudys Hotdog
Toledo, United States
12.2018 - 11.2021
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Kept all prep areas clean by sweeping, mopping and washing down counters.

Education

High School Diploma -

Whitmer High School
Toledo, OH
05.2020

Skills

  • Menu Memorization
  • Guest Greeting and Seating
  • Large Party Preparation
  • Covid Symptom Screening
  • Time Management
  • Warm and Welcoming
  • Table Bussing
  • Dining Room Monitoring
  • Assigning Tables
  • Microsoft Word

Timeline

Hostess

Red Lobster
11.2021 - Current

Crew Member

Rudys Hotdog
12.2018 - 11.2021

High School Diploma -

Whitmer High School

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Kailey Somers