Kaili Ripple
Warren
Summary
Detail-oriented dispatcher with a proven ability to manage high-stress situations and deliver timely assistance. Expertise in dispatch coordination and training new hires. Committed to enhancing team collaboration and operational efficiency.
Overview
2
2
years of professional experience
Work History
Dispatcher
Lordstown Police Department
1583 Salt Springs Rd, Warren OH 44481
09.2024 - Current
- Coordinated emergency response efforts by relaying critical information to first responders.
- Utilized computer-aided dispatch (CAD) systems to track and manage service calls efficiently.
- Monitored radio communications for urgent requests and dispatched appropriate units promptly.
- Assisted in training new staff on operational protocols and use of dispatch software.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with law enforcement agencies to enhance interdepartmental communication and coordination efforts.
- Communicated effectively with citizens, providing guidance and support in crisis situations.
- Developed efficient routing plans to minimize response times during emergencies.
- Maintained accurate records of incidents, ensuring compliance with department policies.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
- Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
- Maintained high levels of confidentiality and discretion with sensitive information.
Team Member
Tractor Supply Company
Austintown, OH
03.2024 - 08.2024
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained inventory accuracy by conducting regular stock checks and updating records.
- Operated point-of-sale systems efficiently to process transactions and manage cash flow.
- Ensured store cleanliness and organization, enhancing overall customer experience.
- Collaborated with team members to achieve daily operational goals and maintain workflow efficiency.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
Education
Bachelor of Science - Public Health
Youngstown State University
Youngstown, OH05.2026
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Dispatch coordination
- Schedule management
- Route navigation
- Routing orders
- Multitasking and organization
- Team collaboration
- Emergency protocols
- Critical thinker
- Call handling
- Processing orders
- Training new hires
- Radio communication
- Shift coordination
- Navigation support
- Multitasking Abilities
Timeline
Dispatcher
Lordstown Police Department
09.2024 - Current
Team Member
Tractor Supply Company
03.2024 - 08.2024
Bachelor of Science - Public Health
Youngstown State University