Kailie Storm
Oklahoma City
Summary
Experienced with patient advocacy and communication, ensuring all patient concerns are addressed promptly. Utilizes strong interpersonal skills to build trust and facilitate clear communication between patients and healthcare teams. Knowledge of healthcare systems and patient rights ensures efficient resolution of issues and enhanced patient care.
Overview
7
7
years of professional experience
Work History
Patient Liaison
Upstream Rehabilitation
Oklahoma City, OK
05.2025 - 05.2026
- Managed confidential medical information to ensure patient privacy and data security.
- Welcomed and guided patients to facilitate smooth check-in and appointment flow.
- Received point of service payments at check-in.
- Scanned medical records and processed Release of Information forms to support efficient information retrieval.
- Assisted patients in navigating insurance processes and resolving billing inquiries effectively.
- Handled all scheduling and rescheduling for new incoming patients.
Office Coordinator
Upstream Rehabilitation
Blue Springs, Missouri
02.2025 - 05.2025
- Processed and coded daily invoices using in-house accounting software to ensure accurate financial records.
- Maintaining strict confidentiality of sensitive information
- Maintained accurate tracking of patient records in electronic database. and inputting patient data
- Managed incoming and outgoing calls to provide customer support.
- Tracking patient records and inputting patient data
- Handling all scheduling and rescheduling for patients.
Office Coordinator
Upstream Rehabilitation
Tumwater, WA
07.2024 - 01.2025
- Coordinated office activities by facilitating communication with clients, organizing records, and maintaining filing systems
- Handled incoming and outgoing calls, accurately recording messages for timely distribution to office staff
- Supported staff by assisting with daily tasks, enhancing overall productivity within the organization
- Maintained strict confidentiality of sensitive information, always upholding the highest level of professionalism
- Validated insurance information to ensure accuracy in patient records and adding all correct data into patient charts
- Handling all scheduling for new and returning patients.
Sales Associate
Old Navy
Olympia, WA
11.2018 - 01.2022
- Engaged customers through personalized service and product knowledge.
- Processed transactions accurately using POS system to ensure smooth operations.
- Managed inventory levels, restocked merchandise, and organized sales floor efficiently.
- Assisted in maintaining visual merchandising standards for brand consistency.
Education
High School -
Black Hills High School/South Puget Sound CC
Tumwater, WA06.2020
Skills
- Schedule Coordination
- Customer Service
- Records management
- Administrative Support
- Insurance Navigation
- Document Management
- Patient Advocacy
- Office Management
- Patient Record Management
Timeline
Patient Liaison
Upstream Rehabilitation
05.2025 - 05.2026
Office Coordinator
Upstream Rehabilitation
02.2025 - 05.2025
Office Coordinator
Upstream Rehabilitation
07.2024 - 01.2025
Sales Associate
Old Navy
11.2018 - 01.2022
High School -
Black Hills High School/South Puget Sound CC