Kaily Chalup
Litchfield Park,AZ
Summary
Proficient team trainer at Chik-Fil-A, adept in customer service and cross-training, enhanced team performance through exemplary leadership and collaboration. Mastered multitasking and organization, significantly improving service efficiency. Cultivated strong customer relationships and workplace safety, demonstrating a commitment to excellence and team success.
Overview
4
4
years of professional experience
Work History
Store Clerk
QuikTrip
150 N Avondale Blvd, Avondale, AZ, 85323, US
12.2025 - Current
- Assisted customers with product selections and inquiries, ensuring positive shopping experiences.
- Managed inventory levels and organized stockrooms for efficient product retrieval.
- Operated point-of-sale systems accurately to process transactions and handle cash management.
- Trained new staff on store policies, procedures, and customer service standards.
- Ensured compliance with safety regulations and maintained a clean, organized store environment.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Monitored sales trends to identify opportunities for inventory adjustments and promotions.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
- Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Addressed safety hazards promptly by keeping aisles clear of obstructions and cleaning spills quickly to prevent accidents.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
- Facilitated smooth workflow, coordinating with other clerks to manage peak times efficiently.
- Handled customer complaints with professionalism, resolving issues to maintain positive store reputation.
- Boosted customer satisfaction with quick and accurate checkout processes, minimizing wait times.
- Fostered welcoming store atmosphere, greeting customers warmly upon entry.
Team Trainer
Chik-Fil-A
1466 N Dysart Rd, Goodyear, AZ 85395
04.2023 - 10.2025
- Always strives to bring great enthusiastic customer service, genuine hospitality, and unique personal experience with each guest.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
- Cultivated a supportive atmosphere during training sessions, emphasizing the importance of teamwork and collaboration.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Mentored junior employees to improve performance, food safety, and customer service.
- Facilitated open communication between team members, fostering a positive work environment and increasing collaboration.
- Trained new employees in specific job requirements.
- Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
Service Ambassador
Whataburger
14251 W Indian School Rd, Goodyear, AZ 85395
08.2022 - 03.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained knowledge of product offerings to effectively communicate benefits to customers.
- Implemented feedback mechanisms to gather customer insights and improve service delivery.
- Provided exceptional service for improved guest experiences and increased repeat business.
- Balanced multiple tasks simultaneously without sacrificing quality or timeliness of service provided.
- Assisted customers with problem-solving by offering guidance on products or services relevant to their needs.
- Collaborated with team members to ensure seamless coordination and support in all aspects of service delivery.
Education
High School Diploma -
Canyon View High School
6024 N Perryville Rd, Waddell, AZ 8535505.2023
Skills
- Compliance requirements
- Cross-training
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Cleaning and sanitation
- Workplace safety
- Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Store Clerk
QuikTrip
12.2025 - Current
Team Trainer
Chik-Fil-A
04.2023 - 10.2025
Service Ambassador
Whataburger
08.2022 - 03.2023
High School Diploma -
Canyon View High School