Kailyn Golub
Lehigh Acres,Florida
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
9
9
years of professional experience
Work History
Cashier
Total Wine & More
Fort Myers, FL
02.2021 - Current
- Process transactions efficiently using point-of-sale systems to ensure accurate billing.
- Provide excellent customer service by addressing inquiries and resolving issues promptly.
- Assist in training new cashiers on register operations and customer interaction protocols.
- Collaborate with team members to optimize workflow during peak service hours, improving efficiency.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Housekeeping Cleaner
Lee Health Hospital
Fort Myers, FL
02.2020 - 02.2021
- Supervised daily cleaning operations to ensure adherence to safety and sanitation standards.
- Developed efficient cleaning schedules, optimizing workflow and resource allocation.
- Trained and mentored new staff on cleaning protocols and equipment usage.
- Conducted routine inspections to maintain high cleanliness standards across facilities.
Hair Stylist
Hair Cuttery
Fort Myers, FL
03.2018 - 02.2020
- Executed a variety of haircut techniques to meet diverse client preferences and styles.
- Delivered exceptional customer service through personalized consultations and tailored hairstyles.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Assisted in training new team members on salon protocols and best practices for client engagement.
Hair Stylist
Sport Clips
Fort Myers, FL
09.2016 - 03.2018
- Assisted in providing exceptional customer service to enhance client satisfaction.
- Developed skills in using styling tools and equipment for hair cutting and coloring.
- Learned sanitation standards to maintain a clean and safe working environment.
- Participated in team meetings to gain insights into salon operations and best practices.
- Engaged with clients to understand their preferences and provide personalized recommendations.
- Observed experienced stylists to understand various hair techniques and trends.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Education
Certificate of Technical Studies - Cosmetology
Cozmo Beauty School
Bonita Springs, FL07-2016
High School Diploma -
Oasis High School
Cape Coral, FL05-2015
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
- Team collaboration
- Conflict resolution
- POS system operations
- Loyalty program promotion
- Training and onboarding
- Problem-solving
- Honest and dependable
Timeline
Cashier
Total Wine & More
02.2021 - Current
Housekeeping Cleaner
Lee Health Hospital
02.2020 - 02.2021
Hair Stylist
Hair Cuttery
03.2018 - 02.2020
Hair Stylist
Sport Clips
09.2016 - 03.2018
Certificate of Technical Studies - Cosmetology
Cozmo Beauty School
High School Diploma -
Oasis High School