Kailyn Llopis

• Serve as primary point of contact for patients, providers, and insurance companies to coordinate access to Prolastin, a specialty medication for alpha-1 antitrypsin deficiency.

• Accurately process prescriptions, verify insurance coverage, and ensure compliance with pharmacy regulations and policies.

• Manage order fulfillment, ensuring timely and accurate shipment of complex, high-cost medications.

• Research and resolve prescription and insurance-related issues by collaborating across internal departments and external medical offices.

• Conduct quality assurance reviews to maintain accuracy, compliance, and patient safety.

• Handle both inbound and outbound calls to support patients, providers, and insurers, ensuring clear communication and timely resolution of issues.

• Utilize strong attention to detail and organizational skills in a fast-paced, computer-based environment with high patient impact.

• Executed daily audits of controlled substance transactions to uphold regulatory and internal compliance standards.

• Achieved a reduction in unreconciled narcotic balances to under 1% within five months of role transition.

• Facilitated compliance coordination by managing communication with hospital departments regarding substance regulations.

• Developed and maintained summary reports, data visualizations, and logs utilizing Microsoft Excel and advanced reporting tools.

• Handled sterile and non-sterile compounding; filled prescriptions with precision in a specialized outpatient setting.

• Supported pharmacy billing processes and managed medication transportation logistics.

• Honored with the Credo Award for exemplary service.

• Facilitated training and mentorship for new hires on pharmacy procedures and compliance standards.

• Configured medical equipment across contracted facilities using proprietary software integrations.

• Fulfilled medication and medical supply orders for hospice, rehab, and nursing care centers.

• Led and supervised the Cubex Software sector, monitoring automated dispensing cabinets.

• Developed internal PowerPoint training modules for new Cubex users.

• Audited and tracked Cubex communication errors using Excel for quality improvement efforts.

• Coordinated and managed distribution of emergency medical boxes to partner facilities.

• Maintained Starbucks’ beverage and service standards, consistently meeting quality expectations.

• Recognized as a BPN Spotlight Recipient (2020) for excellence in performance.

• Oversaw inventory stocking, rotation, and supply management.

• Served as an equality representative for the store’s division, promoting workplace inclusion and communication.

• Built lasting connections with customers, contributing to strong store loyalty and team morale.