Summary
Overview
Work History
Education
Skills
Timeline
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Kailyn Simmons

Charlotte,NC

Summary

Dynamic Retail Sales Consultant with a proven track record at AT&T, consistently exceeding sales quotas and enhancing customer satisfaction. Skilled in relationship building and consultative sales, I effectively increase transaction values and secure new accounts through persuasive communication and tailored solutions. Proficient in Salesforce and adept at problem-solving to drive results.

Overview

3
3
years of professional experience

Work History

Retail Sales Consultant

AT&T
Charlotte, NC
03.2025 - Current
  • Consistently achieve 105–115% of monthly sales quota by educating customers on wireless plans, device financing, and service bundles.
  • Add an average of 25–35 new service lines per month through needs-based conversations and solution-focused selling.
  • Increase average transaction value by 18% by cross-selling device protection plans and accessories.
  • Maintain a 95%+ customer satisfaction rating by clearly explaining billing structures and contract terms.
  • Strengthen customer retention by proactively resolving service concerns and offering tailored plan adjustments.

Sales and Marketing Associate

Optim Marketing
Charlotte, NC
05.2023 - 03.2025
  • Exceeded monthly sales goals by averaging 110% of quota through direct client outreach and personalized presentations.
  • Secured 12–15 new customer accounts per month by identifying prospects and customizing product solutions.
  • Increased client retention by 10–12% through consistent follow-ups and relationship management.
  • Improved lead conversion rates by 8–10% by implementing structured follow-up systems for warm leads.
  • Conducted market research to identify target demographics, leading to more effective outreach strategies.

Education

Associate of Applied Science - Business Administration

Central Piedmont Community College
Charlotte, NC
05-2027

High School Diploma -

Julius L. Chambers High School
Charlotte, NC
06-2025

Skills

  • Relationship Building
  • Persuasive Communication
  • Active Listening
  • Problem Solving
  • Time Management
  • Adaptability
  • Consultative Sales
  • Lead Generation & Prospecting
  • Salesforce
  • Policy & Plan Presentation
  • Cross-Selling & Upselling
  • Microsoft Office Suite

Timeline

Retail Sales Consultant

AT&T
03.2025 - Current

Sales and Marketing Associate

Optim Marketing
05.2023 - 03.2025

Associate of Applied Science - Business Administration

Central Piedmont Community College

High School Diploma -

Julius L. Chambers High School