Kaisha Keller
State Road,NC
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
36
36
years of professional experience
Work History
Assistant Store Manager
Tractor Supply Company
Elkin, NC
08.2022 - 05.2024
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Coached and developed store associates through formal and informal interactions.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Team Lead
Tractor Supply Company
Elkin, NC
06.2022 - 08.2022
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Followed staffing strategies to achieve production goals.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Team Member
Tractor Supply Company
Elkin, NC
02.2022 - 02.2022
- Worked hard to learn required tasks quickly to maximize performance.
- Addressed customer needs, responding to specific requests.
- Developed positive customer relationships through friendly greeting and excellent service.
- Trained new team members using approved training materials and information.
Department Supervisor
Lowes Home Improvment
Elkin, NC
08.2013 - 01.2022
- Trained and mentored new associates on department policies and procedures.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Supervised departmental employees, delegating with tasks and responsibilities.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Trained employees on new processes or procedures as needed.
Paralegal
Law Offices of Briarwood
Jackson, MS
06.1988 - 01.2022
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Organized client calendars, prepared mailings and handled high call volumes.
- Interviewed clients and obtained vital case information to support associates.
- Participated in client interviews, observed questioning process and documented information.
- Entered data into and managed litigation databases and Excel spreadsheets.
- Prepared clients for appointments, depositions and testimony.
- Coordinated subpoena services and other support activities for legal office.
- Used WestLaw and LexisNexis to examine secondary sources, statutory, and case law and federal and state regulations.
- Identified and analyzed legal documents, discoveries and contracts.
- Prepared compliance and regulatory forms for legal cases and suits.
- Maintained client files according to established protocols.
Education
Associate of Applied Science - Paralegal
Ole Miss
Oxford, MS 06-1988
Skills
- Operations Oversight
- Business Development
- Stock management
- Sales expertise
- Customer Relations
- Customer Service and Engagement
- Team Management
- POS Systems
Timeline
Assistant Store Manager
Tractor Supply Company
08.2022 - 05.2024
Team Lead
Tractor Supply Company
06.2022 - 08.2022
Team Member
Tractor Supply Company
02.2022 - 02.2022
Department Supervisor
Lowes Home Improvment
08.2013 - 01.2022
Paralegal
Law Offices of Briarwood
06.1988 - 01.2022
Associate of Applied Science - Paralegal
Ole Miss
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