Kaitelyn Collins
Clarksville,TN
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Ace Exterminating
Joelton, TN
09.2023 - 01.2024
- Updated databases with new and modified customer data.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Fusionsite Services
Whites Creek, TN
02.2023 - 08.2023
- Updated databases with new and modified customer data.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Cashier
Sudden Service Inc
Springfield , TN
08.2022 - 01.2023
- Greeted customers promptly and responded to questions.
- Answered customer questions and provided store information.
- Accepted cash and credit card payments, issued receipts and provided change.
- Learned roles of other departments to provide coverage and keep store operational.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Education
Certificate of Phlebotomy - Phlebotomy
EduMed Partners
Goodlettsville, TN04-2017
High School Diploma -
Springfield High School
Springfield, TN05-2016
Skills
- Data Collection
- Appointment Scheduling
- Inbound and Outbound Calling
- Account Updating
- Scheduling
- Data Entry
- Complaint Resolution
- Information Security
- Filing
- Sales Expertise
- Microsoft Office
- Payment Processing
- Multi-Task Management
- Positive and Professional
- Account Management
- Customer Service
- Problem-Solving Abilities
- Computer Proficiency
- Credit Card Payment Processing
- Multitasking
- Calm Under Pressure
Timeline
Customer Service Representative
Ace Exterminating
09.2023 - 01.2024
Customer Service Representative
Fusionsite Services
02.2023 - 08.2023
Cashier
Sudden Service Inc
08.2022 - 01.2023
Certificate of Phlebotomy - Phlebotomy
EduMed Partners
High School Diploma -
Springfield High School
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