Kaiti Mergen
Experienced shift manager and healthcare support professional with a strong background in team leadership, customer service, inventory control, and process organization. Known for keeping operations smooth, training staff, and resolving issues quickly to support consistent service and quality.
Dedicated professional with experience in bar leadership, medical support, and office administration. Skilled in employee coaching, communication, scheduling, and maintaining clean, organized work environments. Focused on improving guest and patient satisfaction while supporting efficient daily operations.
Detail-oriented healthcare and operations professional with experience in clinical documentation, patient support, and administrative coordination. Strong skills in EHR systems, HIPAA compliance, and team training. Focused on accuracy, service quality, and efficient daily operations.
Professional hospitality manager with strong background in bartending and team leadership. Adept at fostering collaborative environments, ensuring smooth operations, and adapting to shifting demands. Skilled in inventory management, customer service, and conflict resolution. Known for reliability, effective communication, and results-driven approach.
Work History
Bartender Shift Manager
7 Years 9 Months- Led bar shift operations, assigning tasks and maintaining smooth service during peak periods.
- Trained bartending staff on drink preparation, guest service, and responsible alcohol service.
- Monitored inventory levels, restocked supplies, and coordinated ordering to prevent service delays.
- Resolved customer concerns promptly, preserving service quality and guest satisfaction.
- Coordinated opening and closing duties, ensuring cleanliness, readiness, and compliance with standards.
- Enforced cash handling procedures, balanced registers, and verified end-of-shift transactions.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Medical Assistant
6 Years 1 Month- Roomed patients, obtained vitals, and updated electronic health records with accurate clinical documentation.
- Assisted providers with exams, procedures, and in-office treatments while maintaining patient comfort.
- Coordinated appointment flow, verified schedules, and supported smooth clinic operations.
- Collected specimens, prepared lab orders, and followed established clinical protocols.
- Responded to patient calls, relayed care instructions, and reinforced follow-up plans.
- Trained new medical assistants on rooming processes, EHR workflows, and clinical support duties.
Office Assistant
2 Years- Managed phone calls, scheduling, and patient inquiries with professionalism and accuracy.
- Maintained confidential records, filing systems, and document organization for efficient office access.
- Coordinated daily administrative support for clinical and front-office operations.
- Processed data entry, correspondence, and form preparation with consistent attention to detail.
- Supported billing, insurance, and referral workflows to keep records current and complete.
- Trained new staff on office procedures, documentation standards, and service protocols.
- Resolved scheduling conflicts and communication issues to ensure smooth workflow across departments.
Certified Nursing Assistant
4 Years- Monitored vital signs and documented patient conditions for timely care team review.
- Assisted residents with bathing, grooming, dressing, and daily hygiene routines.
- Transferred patients safely using gait belts, wheelchairs, and mobility supports.
- Reported changes in patient status promptly to nurses and supervisors.
- Supported meal service, hydration, and nutrition monitoring for dependent patients.
- Maintained accurate care records and completed required documentation with consistency.
- Reinforced infection control practices to maintain clean, safe care environments.