Kaitlin Burger
Las Vegas,NV
Summary
Adaptable retail professional with experience in beauty, wellness, and customer-facing roles. Skilled in consultations, product education, cash handling, and inventory support. Focused on delivering accurate service, resolving concerns quickly, and improving customer satisfaction.
Overview
12
12
years of professional experience
Work History
Beauty Advisor
Sephora
Las Vegas, Nevada
03.2026 - Current
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Delivered tailored beauty consultations, improving client satisfaction and shopping experience.
- Demonstrated effective product application methods, helping clients achieve desired looks.
- Interacted with clients to understand preferences, providing personalized and attentive customer service.
- Executed financial transactions at cash wrap and point of sale, ensuring accuracy.
- Refilled merchandise displays and tracked inventory levels on the sales floor to maintain stock availability.
Sales Associate
Bodyheat Tanning
Las Vegas, Nevada
05.2023 - 11.2025
- Guided customers in selecting tanning products, enhancing personalized experience and satisfaction.
- Educated customers on product benefits, facilitating informed purchasing decisions and increasing customer confidence.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Ensured workspace remained clean and organized to enhance customer experience.
- Regularly restocked supplies and maintained equipment for optimal functionality.
- Managed cash register operations, ensuring accuracy in cash handling and timely reporting for financial integrity.
Fraud Prevention Specialist
Genpact
Las Vegas, Nevada
08.2021 - 10.2024
- Analyzed customer account activity to detect fraudulent behavior, enhancing overall fraud prevention efforts.
- Reviewed fraud alerts in Genpact case queues, identifying suspicious account activity to mitigate fraud risks.
- Investigated chargeback disputes using transaction records and customer profiles.
- Documented investigative activities, evidence, conclusions, and actions taken during case investigations to support compliance and reporting.
- Documented case notes in fraud management systems for Genpact reporting.
Delivery Driver
Total Wine & More
Las Vegas, Nevada
02.2019 - 12.2022
- Delivered Total Wine & More orders to customer locations using company vehicles.
- Confirmed delivery details against packing slips and route instructions to ensure accuracy.
- Loaded and secured wine, beer, and spirits for safe transport.
- Collaborated with warehouse personnel to efficiently pack orders for timely delivery.
- Resolved customer service complaints professionally, which fostered trust and loyalty.
Ambassador
Lush Handmade Cosmetics
Las Vegas, Nevada
01.2015 - 09.2019
- Demonstrated fresh handmade products while educating customers on ingredients, benefits, and usage to enhance their shopping experience.
- Greeted customers and provided personalized service in Lush Handmade Cosmetics stores, fostering customer loyalty.
- Replenished stock and organized product displays on the sales floor.
- Processed sales transactions using point of sale systems and cash handling.
- Wrapped gifts and prepared items meticulously for customer purchase, ensuring a delightful unboxing experience.
Skills
- Product knowledge
- Product education
- Customer engagement
- Upselling
- Point of sale
- Cash management
- Stocking and receiving
- Attention to detail
- Time management
- Problem-solving
- Conflict resolution
- Professional demeanor
- Goal oriented
- Availability management
- Customer service
Timeline
Beauty Advisor
Sephora
03.2026 - Current
Sales Associate
Bodyheat Tanning
05.2023 - 11.2025
Fraud Prevention Specialist
Genpact
08.2021 - 10.2024
Delivery Driver
Total Wine & More
02.2019 - 12.2022
Ambassador
Lush Handmade Cosmetics
01.2015 - 09.2019