Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Kaitlin Choi

Parker,CO

Summary

Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Possesses excellent clinical knowledge and judgment, combined with strong documentation and problem-solving abilities, successfully managing a caseload of 60 clients, while ensuring compliance and enhancing treatment outcomes. Certified in Project Management.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Case Manager

ALLHEALTH NETWORK, INC.
Englewood, CO
03.2022 - 09.2024
  • Manage a caseload of 60 clients needing adjunctive support in monitoring psychiatric appointments, care coordination, submitting referrals, and more.
  • Learned and adhered to regulatory and compliance laws relevant to mental health, and documented progress, goals, and treatment responses to ensure comprehensive care and continuity of support.
  • Provided basic counseling techniques to support clients in practicing coping skills and emotion regulation.

Behavioral Interventionist

INTERCARE THERAPY, INC.
Denver, CO
01.2021 - 02.2022
  • Manage a caseload of 3 kids with autism spectrum disorder.
  • Worked with prompting and fading to encourage positive behaviors and integrate them into everyday life.
  • Improved functional communication training (FCT) to establish replacement behaviors for challenging behaviors.

Barista

KUNG FU TEA
Colorado Springs, CO
02.2019 - 05.2020
  • Elevated customer loyalty by providing positive attitudes and strong communication abilities to resolve customer problems.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created over 400 drinks in average shifts with consistently positive customer satisfaction scores
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.

Server

PICNIC BASKET CATERING
Colorado Springs, CO
05.2017 - 10.2019
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, entrees, and refilled beverages for events up to 1000 guests.
  • Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
  • Set up and broke down catering services at weddings, house parties and corporate events.
  • Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.

Sales Associate

EXPRESS INC.
Colorado Springs, CO
10.2017 - 05.2018
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

Education

Bachelor of Art - Psychology, Management

UNIVERISTY OF COLORADO COLORADO SPRINGS
Colorado Springs, CO
05.2021

Skills

  • Communication skills
  • Software proficiency
  • Project management methodologies
  • Care coordination
  • Interdisciplinary collaboration
  • Regulatory compliance

Certification

  • Google Project Management

Languages

Korean
Native/ Bilingual

References

References available upon request.

Timeline

Case Manager

ALLHEALTH NETWORK, INC.
03.2022 - 09.2024

Behavioral Interventionist

INTERCARE THERAPY, INC.
01.2021 - 02.2022

Barista

KUNG FU TEA
02.2019 - 05.2020

Sales Associate

EXPRESS INC.
10.2017 - 05.2018

Server

PICNIC BASKET CATERING
05.2017 - 10.2019

Bachelor of Art - Psychology, Management

UNIVERISTY OF COLORADO COLORADO SPRINGS

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