Kaitlin Cruthers
Vicksburg,MI
Summary
A proven leader and efficient multitasker, adept in customer service and problem-solving, significantly enhanced productivity at Schuring Greenhouse. Excelled in staff training and retail merchandising, fostering team collaboration and maintaining a high work ethic. Achieved notable improvements in order accuracy and operational efficiency, demonstrating exceptional time management and organizational skills.
A professional retail worker with a proven ability to lead and inspire teams. Skilled in cash handling, customer service, and operational efficiency. Strong focus on collaboration and adaptability, ensuring smooth operations and positive customer experiences. Reliable and results-driven with a knack for problem-solving and team motivation.
Overview
17
17
years of professional experience
Work History
Cashier
Family Fare Supermarket
01.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Schuring Greenhouse
04.2008 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise in backstock.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Lowes Home Improvment
01.2022 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Loader
United Parcel Services, UPS
07.2022 - 05.2023
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Lifted and slid packages weighing up to 50 pounds on conveyor belts to transport items.
- Checked accuracy of product packaging and labeling, rectifying any issues.
- Followed all safety and security protocols to minimize risk of injury.
- Balanced heavy workloads with tight deadlines, consistently meeting or exceeding goals in a fast-paced warehouse environment.
- Helped train new employees in safe practices and warehouse procedures.
Line Leader
Mann Hummel
01.2019 - 03.2022
- Supervised updating procedures for working documents such as shift reports and handovers.
- Assisted in training new employees and implementing procedural changes.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
- Reduced downtime through proactive equipment maintenance and timely troubleshooting of issues.
- Managed conflict resolution among team members, maintaining a cohesive work environment conducive to productivity.
- Boosted employee morale, recognizing individual achievements and fostering a positive work environment.
- Maintained communication across key departments and senior leadership team.
Order Filler
Midwest Fastner
07.2015 - 07.2018
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
- Assisted in onboarding new employees, providing thorough training on order filling procedures and best practices.
- Improved order accuracy by meticulously reviewing and verifying customer information before processing.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Education
Associate of Science - Criminal Justice
Kalamazoo Valley Community College
04-2025
High School Diploma -
Portage Central High School
Portage, MI05-2009
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Staff training
- Retail merchandising
- Multitasking and organization
- Problem-solving
Quote
"I can be changed by what happens to me. But I refuse to be reduced by it."
Maya Angelou
Accomplishments
- Supervised a team of 5 staff members.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Exceeded daily quota and set new daily benchmarks for the teams to achieve 3 times.
- Increased productivity by 55% by implementing several process improvements.
Work Preference
Work Type
InternshipPart TimeImportant To Me
Work-life balanceLanguages
English
Native or Bilingual
Interests
Line Dancing
Parenting
Cooking
Timeline
Cashier
Family Fare Supermarket
01.2024 - Current
Loader
United Parcel Services, UPS
07.2022 - 05.2023
Sales Associate
Lowes Home Improvment
01.2022 - 12.2023
Line Leader
Mann Hummel
01.2019 - 03.2022
Order Filler
Midwest Fastner
07.2015 - 07.2018
Sales Associate
Schuring Greenhouse
04.2008 - Current
Associate of Science - Criminal Justice
Kalamazoo Valley Community College
High School Diploma -
Portage Central High School
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