Summary
Overview
Work History
Education
Skills
Timeline
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Philip Michaelsen

Ankeny

Summary

Dynamic Customer Service Associate with a proven track record at Wendy's, enhancing customer satisfaction through effective communication and problem-solving. Skilled in POS system operation and multitasking, I consistently supported team efforts during peak hours, ensuring a seamless dining experience for all customers. Reliable and detail-oriented, I thrive in fast-paced environments.

Overview

1
1
year of professional experience

Work History

Customer Service Associate

Wendy's
Ankeny
10.2023 - 11.2024
  • Provided prompt and friendly service, significantly improving customer satisfaction.
  • Accurately processed cash and card transactions, ensuring financial integrity.
  • Addressed and resolved customer inquiries effectively, enhancing the service experience.
  • Contributed to team-oriented environment, supporting colleagues during peak hours.
  • Maintained clean and organized workspace to enhance overall dining experience for customers.

Education

Ankeny High School
Ankeny
05-2026

Skills

  • Customer service
  • Time management
  • Effective communication
  • Team collaboration
  • Problem solving
  • Rapport building
  • Continuous improvement
  • Understanding customer needs
  • Multitasking and prioritization
  • Interpersonal skills
  • Customer complaint resolution
  • POS system operation
  • Stock management
  • Quality assurance
  • Microsoft office
  • Refunds and exchanges
  • Comfortable standing for long time periods
  • Phone orders
  • Order fulfillment
  • Reliable and punctual
  • Hygiene practices
  • Detail-oriented
  • Adaptability and flexibility

Timeline

Customer Service Associate

Wendy's
10.2023 - 11.2024

Ankeny High School

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Philip Michaelsen