Kaitlin Hatfield

• Oversaw the maintenance and organization of patient records, ensuring accuracy and accessibility.
• Managed referrals to ensure seamless collaboration across healthcare professionals.
• Provided education to patients on health topics and preventive care measures.
• Reviewed patient charts prior to appointments to ensure the accuracy of information.
• Organized charts, documents, and supplies to maintain team productivity.
• Kept an eye on supplies for both the front office and examination rooms, restocking items several times per shift.
• Scheduled patient appointments, and managed follow-up care.
• Analyzed data related to patient outcomes, customer satisfaction surveys, and other metrics to identify opportunities for process improvements.

• Built work schedules and staff assignments, taking workload, space, and equipment availability into consideration.
• Ensure top-quality care coordination and effective operations through the selection, training, motivation, evaluation, and development of the medical assisting care team and the team lead.
• Collaborated with multiple departments to coordinate release of information requests from patients, legal representatives, insurance companies.
• Researched complex billing issues involving multiple providers or services rendered over a period of time.
• Maintained current knowledge of applicable laws, regulations, and standards related to medical scheduling processes in compliance with HIPAA.
• Updated system to organize office documentation, maximizing efficiency and increasing productivity.

• Supported administration staff with records requests to support patient care coordination.
• Safeguarded patient records, managing data transfers in compliance with HIPAA standards, and organizational regulations.
• Communicated with patients and families to determine feelings, needs for assistance, or social and emotional support.
• Directed, supervised, and evaluated medical, clerical, or maintenance personnel.
• Team collaboration to ensure the youth are being reunified with families as timely and safely as possible.
• Effectively coordinated communication with the medical treatment team.
• Explained policies, procedures, and services to patients and families.
• Oversaw patient registration, insurance verification, form completion, and appointment scheduling to maintain operational efficiency.

Collaborated with state agencies and benefits coordinators to develop individualized plans for each youth.