Medical Office Specialist
Carolina Heart & Vascular
- Assisted in scheduling patient appointments and managing front desk operations.
- Processed patient information using electronic health record systems for accuracy and efficiency.
- Coordinated communication between medical staff and patients regarding treatment plans and inquiries.
- Maintained a clean and organized reception area to enhance patient experience.
- Contributed to maintaining inventory of medical supplies, ensuring availability for daily operations.
- Responded to patient inquiries via phone and email, providing timely information on services offered.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Supported insurance verification processes to ensure coverage and eligibility for services.