Kaitlin Knutson
Grantsville
Summary
Dedicated server with exceptional customer service skills, a hard-working mentality, and the drive to go above and beyond in the workplace. My strong will and great attitude drive me to be the best person I can be.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Cracker Barrel Restaurant
West Valley City
03.2025 - Current
- Provided exceptional customer service to ensure a welcoming dining experience.
- Assisted guests with menu selections and answered questions about food items.
- Processed orders accurately and efficiently using point-of-sale systems.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Addressed guest concerns promptly to enhance satisfaction during their visit.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
Sales Associate
TNT Fireworks
Grantsville
06.2020 - 07.2025
- Assisted customers in selecting and purchasing fireworks products.
- Educated clients on safety protocols for fireworks usage.
- Managed inventory levels and organized stock displays effectively.
- Processed sales transactions using point-of-sale systems efficiently.
- Resolved customer inquiries and provided exceptional service support.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
Food and Beverage Cashier
Troy Johansen
Grantsville
08.2021 - 08.2024
- Processed customer transactions using point-of-sale system efficiently.
- Maintained cleanliness and organization of the food service area.
- Assisted customers with menu selections and dietary needs.
- Handled cash, credit, and gift card transactions accurately.
- Managed multiple tasks efficiently including taking orders, preparing drinks and food items, ringing up customers' purchases.
- Provided superior customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.
- Counted money in the cash drawer at the beginning and end of shifts to ensure that amounts were correct.
Education
High School Diploma -
Grantsville High School
Grantsville, UT12-2024
Skills
- Customer service
- Effective communication
- Team collaboration
- Sales transactions
- Inventory management
- Cash handling
- Problem resolution
- Menu knowledge
- Multitasking and organization
- Time management
- Effective customer upselling
- Food station setup
- Dining crew workflow optimization
- Specials promotion
- Food safety oversight
- Sales expertise
- Memory retention
- Ordering procedures
- Dining customer service
- Strong work ethic
- Professional appearance
Affiliations
- Active in the gym.
- Design and art.
- Reading.
Certification
- Food handlers
- Graphic Design certification
- Early Childhood Education/Food handling certification
References
References available upon request.
Timeline
Server
Cracker Barrel Restaurant
03.2025 - Current
Food and Beverage Cashier
Troy Johansen
08.2021 - 08.2024
Sales Associate
TNT Fireworks
06.2020 - 07.2025
High School Diploma -
Grantsville High School
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