Kaitlin Lingard
Fort Worth,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
Sales Representative
Total Wine & More
03.2023 - 07.2023
- Managed customer accounts to secure customer satisfaction and repeat business
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Developed and implemented sales strategies to increase profits
- Developed and delivered engaging sales presentations to convey product benefits
- Set and achieved company defined sales goals
Valet Attendant
Superior Parking
11.2022 - 01.2023
- Recorded make, model and exact location of each parked vehicle for easy retrieval
- Parked and retrieved cars carefully to prevent damage and avoid delays
- Welcomed arriving guests and explained car retrieval procedures
- Surveilled parking areas to watch for vandals and other issues likely to cause damage to or theft of vehicles
Client Service Specialist
Bank OZK
07.2022 - 11.2022
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Processed customer transactions promptly, minimizing wait times
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit
Valet Attendant
PMC- The Worthington Renaissance
04.2022 - 06.2022
- Recorded make, model and exact location of each parked vehicle for easy retrieval
- Welcomed arriving guests and explained car retrieval procedures
- Delivered guest vehicles smoothly and met diverse needs of valet customers
Administrative Assistant
DICK'S Sporting Goods
10.2021 - 02.2022
- Created and maintained databases to track and record customer data
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
- Developed strategies to streamline and improve office procedures
- Managed filing system, entered data and completed other clerical tasks
Manager/Head of Social Media
The Barking Lot
09.2020 - 04.2021
- Communicated professionally with pet owners via phone, email, and text
- Increased customer engagement through social media
- Developed marketing content such as blogs, promotional materials, and advertisements for social media
- Developed and managed content calendars for each platform to establish timely and relevant posts
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick
- Followed pet care instructions for dietary needs and medication regimens
- Kept cages, kennels, play yards, and grooming areas neat and clean
- Prepared and administered medications and treatments as prescribed by veterinarian
Sales Associate/Key Holder
The Hemingway
04.2019 - 03.2020
- Operated POS system to total purchases and receive and process cash and credit payments
- Completed opening and closing tasks by cashing out registers, inspecting security and alarm systems, preparing bank deposits.
- Coordinated store products and conducted inventory counts to maintain merchandise flow
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Sourced and shopped for meats,cheese and various other items to make chhese boards.
Bar Catering Manager/ Lead Bartender/Key Holder
Zucchi's Ristorante
09.2014 - 03.2019
- Served high customer volumes during special events, nights, and weekends
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Kept bar presentable and well-stocked to meet customer needs
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Obtained cash bank and stocked service bar to prepare for operation
- Crafted special drink and cocktail menu items for seasonal offerings
- Developed new signature cocktails to support bar marketing brand and increase profits
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers
- Prepared custom drink orders by accurately measuring and mixing house ingredients
- Assisted with inventorying beverage stock and bar supplies
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers
Education
GED -
MIDLAND COLLEGE
Midland, TX04.2011
Skills
- Sales and Negotiation
- Data Entry
- Exceptional Customer Service
- Issue and Complaint Resolution
- Website Navigation
- Microsoft Office
- Problem solving strength
Timeline
Sales Representative
Total Wine & More
03.2023 - 07.2023
Valet Attendant
Superior Parking
11.2022 - 01.2023
Client Service Specialist
Bank OZK
07.2022 - 11.2022
Valet Attendant
PMC- The Worthington Renaissance
04.2022 - 06.2022
Administrative Assistant
DICK'S Sporting Goods
10.2021 - 02.2022
Manager/Head of Social Media
The Barking Lot
09.2020 - 04.2021
Sales Associate/Key Holder
The Hemingway
04.2019 - 03.2020
Bar Catering Manager/ Lead Bartender/Key Holder
Zucchi's Ristorante
09.2014 - 03.2019
GED -
MIDLAND COLLEGE
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