Summary
Overview
Work History
Education
Skills
Volunteer Works
Timeline
Generic

Kaitlin Lundberg

Grand Island,NY

Summary

Collaboration and performance-oriented people leader offering exceptional record of achievement over 15 year career. Tenacious manager with strategic and creative approach to coaching a sales team to solve problems, grow business and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities for my team.

Overview

10
10
years of professional experience

Work History

Director of Sales

Autotrader
05.2022 - Current
  • Managed team of sales representatives, providing guidance, coaching and support.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Established pricing strategies to maintain competitive pricing and maximize profits.
  • Worked collaboratively with other business units to build a successful Cox Auto ecosystem in the market.

Client Success Manager

Autotrader
08.2016 - 05.2022
  • Successfully grew my book of business every year as a CSM, achieving Regional Sales Person of the Year in 2021 and District Sales Person of the Year from 2017-2021.
  • Partnered often and regularly with other business units and internal resources to drive a Cox Auto ecosystem with in the dealerships I serviced.
  • Met with clients regularly to determine business needs, understand business operations and offer products and consultation throughout the dealership.
  • Evaluated dealership challenges and problems, implemented resolutions and followed up with clients to manage additional problems to maintain satisfaction.
  • Maintained high level of understanding regarding industry trends, compliance and competitor activity.

Account Manager

CDK Global
07.2015 - 08.2016
  • I worked in conjunction with channel partners to increase sales opportunities in CDK Strategic Products to grow CDK's share of wallet in existing client base
  • I exceeded my annual assigned sales plan, working under guidance of the Director of Sales and exceed monthly, quarterly and annual sales targets, ending my first fiscal year with CDK over 150% to growth target.
  • I worked to identify and define a growth strategy in the market for the business
  • I managed the sales process end to end, proactively managing internal teams to ensure completion of the delivery, implementation and ongoing training processes.

Variable Operations Sales Specialist

Reynolds & Reynolds
10.2013 - 06.2015
  • I focused on promoting the sale of Reynolds’ front end software products to automotive dealerships Sales and Finance & Insurance departments within my territory.
  • I was the subject matter expert, and sales specialist for New Car Management, Used Car Management, Contact Management (CRM), desking and docuPAD solutions. I collaborated with the local Account Manager to demo and close the sales to meet my sales targets.
  • I was held accountable to meeting a sales goal and product quota, to which I met both years working for R&R.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Education

Bachelor of Arts - Communications And Marketing

Niagara University
Niagara University, NY
05.2010

Skills

    Leading and Coaching a team held to exceeding sales and service goals

    Collaborating with leaders, resources, peers and adjacent business units in order to provide complete client solutions and tailored experiences

    Developing mutually beneficial partnerships with clients

    Quickly adapt to an ever changing industry, markets, and company initiatives

Volunteer Works

Public relations manager of St. Stephen School Home School Association 2020-2023

Board member of St. Stephen School Home School Association 2019-2020

Grand Island Little League Assistant Coach - TBall 2020

Timeline

Director of Sales

Autotrader
05.2022 - Current

Client Success Manager

Autotrader
08.2016 - 05.2022

Account Manager

CDK Global
07.2015 - 08.2016

Variable Operations Sales Specialist

Reynolds & Reynolds
10.2013 - 06.2015

Bachelor of Arts - Communications And Marketing

Niagara University

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Kaitlin Lundberg