Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlin Ortiz

Wheeling,WV

Summary

Customer-focused sales professional with a proven ability to deliver exceptional service and drive sales through strong communication and relationship-building skills. Highly organized and dependable, with experience in visual merchandising, cash handling, inventory management, and maintaining an inviting shopping environment. Committed to creating positive customer experiences, supporting team success, and contributing to overall store performance.

Overview

2027
2027
years of professional experience

Work History

Sales Associate

Bath & Body Works
Triadelphia, WV
2025 - Current
  • Coordinated efforts with team members to meet daily sales targets and improve overall operational efficiency.
  • Resolved customer inquiries and complaints efficiently.
  • Managed returns, exchanges, and refunds in accordance with store policy.
  • Implemented promotional displays, driving customer interest and increasing sales opportunities.
  • Helped customers locate products and checked the store system for merchandise at other sites.
  • Maintained visual merchandising standards to attract and engage customers.
  • Processed transactions accurately using point-of-sale systems.
  • Organized inventory locations in accordance with procedures and store policies.
  • Restocked inventory on the sales floor.

Education

Bachelor of Science - Commercial Pilot Fixed Wing

West Liberty University
West Liberty, WV
2029

High School Diploma -

Wheeling Park High School
Wheeling, WV
05-2025

Skills

  • Customer service
  • Relationship Building
  • Time management
  • Decision-making and problem-solving
  • Cash register operation
  • Display setup
  • Visual maintenance expertise
  • Organizational skills

Timeline

Sales Associate

Bath & Body Works
2025 - Current

Bachelor of Science - Commercial Pilot Fixed Wing

West Liberty University

High School Diploma -

Wheeling Park High School