Kaitlin Peterson
Coconut Creek
Summary
Demonstrated history working in the behavioral health industry. Skilled in conflict resolution and team building. Director and management experience, a positive can-do attitude and a high energy level. My success is a direct result of my ability to always remain teachable and adjust to new changes and challenges in the workplace. Additionally, I have personal experience regarding the field that I work in which permits me to connect and communicate with patients on a deeper level than your standard person.
Overview
5
5
years of professional experience
Work History
Director of Admissions
Cedar Oaks Wellness Center
03.2023 - Current
- Oversee and supervise the admissions department, including training and performance management of staff.
- Develop and implement the admissions department's strategic plan, aligning with the overall business development and marketing strategy.
- Implemented recruitment methods designed to increase application pool within targeted areas.
- Coordinate and oversee the entire admissions process, from initial inquiries to the client's arrival at the facility.
- Perform initial assessments, screening, and crisis intervention to determine client suitability for treatment and appropriate level of care.
- Verify and coordinate insurance coverage and financial arrangements for clients.
- Maintain accurate and confidential data in admissions systems.
- Communicate with billing department and trigger notifications upon admission.
Admissions Coordinator
Evoke Wellness
11.2022 - 04.2025
- Answer phone calls, respond to inquiries, and conduct initial assessments to determine client eligibility for admission.
- Verify insurance benefits and coordinate financial arrangements with clients and their families.
- Adhere to HIPAA and other regulatory requirements related to client confidentiality and privacy.
- Work collaboratively with other departments, including medical, clinical, and administrative staff.
Director of Alumni
Daylight Recovery Center
06.2022 - 11.2022
- Develop and implement a comprehensive alumni program that fosters long-term recovery and community engagement.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interface with alumni, conduct follow-ups, and provide resources to help them maintain sobriety.
- Organize and execute alumni events, such as meetings and social gatherings to promote connection and support.
- Track alumni engagement, assess program effectiveness, and generate reports to demonstrate the impact of the alumni program.
Admissions Supervisor
Amatus Recovery Center
05.2020 - 05.2022
- Answer inquiries from potential clients, their families, and referral sources. Conduct initial screenings to determine eligibility and appropriate level of care.
- Complete thorough pre-assessments, including obtaining relevant medical and psychosocial history. Verify insurance coverage and eligibility for treatment.
- Arrange for admission, including transportation, documentation, and communication with relevant staff.
- Maintain accurate and confidential records in accordance with HIPAA and other regulations.
- Assist clients with financial arrangements, including payment plans and collection of co-pays.
- Create schedule for admissions team.
Education
Westlake Prepatory Academy
06-2015
Skills
- Admissions management
- Interviewing techniques
- Multitasking Abilities
- Verification and eligibility
- Effective communication
- Quality assurance
- Maintaining documents and records
- Team building
- Crisis management
- Problem-solving
- Adaptability
- Interpersonal skills
Timeline
Director of Admissions
Cedar Oaks Wellness Center
03.2023 - Current
Admissions Coordinator
Evoke Wellness
11.2022 - 04.2025
Director of Alumni
Daylight Recovery Center
06.2022 - 11.2022
Admissions Supervisor
Amatus Recovery Center
05.2020 - 05.2022
Westlake Prepatory Academy
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