Kaitlin Romano
North Wales,PA
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at The Metropolitan American Diner and Bar. Proven track record in guest engagement and cash handling, successfully enhancing dining experiences and fostering community connections through effective outreach strategies in non-profit roles. Committed to delivering results and driving satisfaction.
Overview
3
3
years of professional experience
Work History
Server
The Metropolitan American Diner and Bar
06.2021 - 08.2024
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Maintained cleanliness and organization of dining area to enhance overall dining experience.
- Assisted in menu knowledge, answering questions about food ingredients and preparation methods.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
Restaurant Hostess
The Metropolitan American Diner and Bar
06.2021 - 08.2024
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of service.
- Managed reservation system, optimizing table turnover and guest satisfaction.
- Coordinated with kitchen and wait staff to streamline service during peak hours.
- Trained new host staff on customer service standards and operational procedures.
Publicity and Outreach Coordinator
Sharing Excess North Penn
09.2023 - 06.2024
- Developed and implemented outreach strategies for non-profit food drives to enhance community engagement and awareness.
- Coordinated publicity campaigns using social media platforms and email newsletters.
- Created promotional materials, including flyers and brochures, to support outreach efforts.
- Assisted in organizing food collection and distribution events that increased visibility and participation from target audiences.
Food Drive Coordinator
FoodForFriends Montco
04.2022 - 06.2024
- Coordinated food distribution efforts, working with neighborhood homeowners to arrange curbside donations and the Montgomery Township Community and Recreational Center to arrange town-wide food collection drives.
- Developed and implemented outreach strategies to increase community engagement and support.
- Designed Flyers and posts to distribute by hand and online
- Organized donations and delivered them to the non-profit, Manna on Main Street, or other respective charity, depending on the product
Education
Bachelor of Arts - Art Education
Holy Family University
Philadelphia, PA05-2028
High School Diploma -
North Penn High School
Lansdale, PA06-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
Timeline
Publicity and Outreach Coordinator
Sharing Excess North Penn
09.2023 - 06.2024
Food Drive Coordinator
FoodForFriends Montco
04.2022 - 06.2024
Server
The Metropolitan American Diner and Bar
06.2021 - 08.2024
Restaurant Hostess
The Metropolitan American Diner and Bar
06.2021 - 08.2024
Bachelor of Arts - Art Education
Holy Family University
High School Diploma -
North Penn High School
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