Kaitlin Sullivan
Dedham,MA
Summary
Skilled multitasker with superior work ethic and good teamwork and problem-solving and organizational skills. Dependable and successful at managing multiple priorities with a positive attitude. Reliable and dedicated team player with hardworking and resourceful approach. Takes pride in providing excellent and compassionate customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Tavern in the Square
05.2023 - Current
- Demonstrated strong multitasking skills by managing multipl tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Texas Roadhouse
06.2023 - 09.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Physical Therapy Aide
Professional Physical Therapy
05.2023 - 09.2023
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Taught patients and provided effective verbal and visual cues to ensure patients complete exercises with proper form.
- Maintained tidiness of clinic through following cleaning and sanitation protocols.
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
Babysitter
Jessica Melching
12.2022 - 05.2023
- Established and maintained safe play environment for children.
- Helped children complete homework assignments and school projects.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Household Assistant
Nicole Hinds
04.2022 - 02.2023
- Maintained entire family's schedule and organized events.
- Coordinated appointments with medical professionals.
- Assisted clients with physical therapy exercises.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
TREK Volunteer
Dedham Middle School
06.2021 - 06.2022
- Served as role model and mentor to rising sixth grade students.
- Assisted with summer homework completion and tutoring in math, science, and reading.
- Demonstrated and taught students how to use technology including Google Drive and email.
- Coordinated and managed volunteer activities for community service projects.
Link Leader
LINK Crew Dedham High School
09.2020 - 06.2022
- Act as mentor and engage in ice breaker activities with underclassman.
- Developed effective improvement plans in alignment with goals and specifications.
- Assist rising freshman with transition to high school.
- Provide tours to new students throughout school year.
Seminar
Boston Children's Hospital Leadership STEM Seminar
02.2021 - 04.2021
- Participated in interactive virtual labs.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Connected and learned from hospital staff about various roles within healthcare field.
Education
Some College (No Degree) - Kinesiology
University of Massachusetts Amherst
Amherst, MAHigh School Diploma -
Dedham High School
Dedham, MA06.2022
Skills
- Customer Service
- Customer Communication
- Bill Computation
- Mobile Platforms
- Medical Terminology knowledge
- Complex Problem-Solving
- Indirect Patient Care
- Adaptable
- Monitoring patient progress
- Reliable team player
Certification
- CPR/AED Certified
- First Aid Certified
- TIPS Certified
Timeline
Server
Texas Roadhouse
06.2023 - 09.2023
Server
Tavern in the Square
05.2023 - Current
Physical Therapy Aide
Professional Physical Therapy
05.2023 - 09.2023
Babysitter
Jessica Melching
12.2022 - 05.2023
Household Assistant
Nicole Hinds
04.2022 - 02.2023
TREK Volunteer
Dedham Middle School
06.2021 - 06.2022
Seminar
Boston Children's Hospital Leadership STEM Seminar
02.2021 - 04.2021
Link Leader
LINK Crew Dedham High School
09.2020 - 06.2022
- CPR/AED Certified
- First Aid Certified
- TIPS Certified
Some College (No Degree) - Kinesiology
University of Massachusetts Amherst
High School Diploma -
Dedham High School
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