Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kaitlyn Baker

Jacksonville,FL

Summary

Calm and effective with a strong background in customer service and problem-solving. Adept at coordinating and supporting team members, focused on ensuring timely and high-quality service.

Empathetic and resourceful professional with a background in dispatching and team leadership. Known for strong problem-solving abilities and effective communication, ready to enhance operational success and customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Dispatcher

Starboard Logistics
Jacksonville, FL
09.2023 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Shift Leader

Chic-Fil-A
Pensacola, FL
08.2020 - 05.2023
  • Trained new employees on safety protocols and operational procedures.
  • Conducted regular performance evaluations, providing constructive feedback to team members.
  • Supervised kitchen staff to ensure efficient workflow and high-quality food preparation.

Education

Bachelor of Science - Psychology

The University of West Florida
Pensacola, FL
05-2023

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Problem-solving
  • Adolescent psychology

Certification

  • Certified BLS Provider

Languages

English
Native or Bilingual
ASL
Limited Working

Timeline

Dispatcher

Starboard Logistics
09.2023 - Current

Shift Leader

Chic-Fil-A
08.2020 - 05.2023

Bachelor of Science - Psychology

The University of West Florida
Kaitlyn Baker