Hi, I’m
Kaitlyn Bryson
Greensboro,NC
Summary
Administrative and Clinical leader offering experience prioritizing and delegating tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, office supply inventory management, and clinical patient care skills within the Scope of Practice; Medical Assistant, Phlebotomist, and EMT-B. Dedicated to training and mentoring top talent while cultivating a productive work culture. I find joy in helping others put their health first and leaving a positive impact on someone's life!
Overview
11
years of professional experience
1
Certificate
Work History
Cone Health
Office Manager
10.2022 - Current
Job overview
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
MEDIQ Urgent Care
Assistant Director of Clinical Operations
04.2019 - 10.2022
Job overview
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Over-seeing 3 clinic locations.
- Hiring and Training New Staff
- Completing performance reviews on all staff members
- Managing Supplies and inventory for 3 locations
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Responsible for recruiting, hiring and training of team members.
- Working within the Scope of Practice of a Medical Assistant and utilizing Phlebotomy skills
- Taking X-Ray images and maintaining State required X=Ray compliance
- Front Desk/Admin Work- covering staff in the event of a call-out
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Randolph County Emergency Services
EMT-B
07.2016 - 12.2019
Job overview
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
Moses Cone Memorial Hospital
EMT/ED Technician
10.2018 - 03.2019
Job overview
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Provided quality patient care within the Scope of Practice of an EMT.
PF Changs Restaurant
Key Holder Leader and Server
10.2015 - 07.2016
Job overview
- Improved customer service by projecting friendly and knowledgeable attitude.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Kept store clean and organized to provide shoppers with a pleasant experience.
APAC Customer Services
Call Center Customer Service Representative
01.2015 - 10.2015
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Jersey Mikes
Lead Food Service Worker
12.2012 - 06.2015
Job overview
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Developed and maintained positive relationships with customers to enhance service.
Education
Guilford Technical Community CollegeJamestown, NC
NC State License from EMT
03.2016
High Point Central High SchoolHigh Point, NC
High School Diploma
06.2014
University Overview
- Extracurricular Activities: Marine Corps JROTC
- Graduated Magna Cum Laude- 3.8 GPA
Skills
- Workflow Planning
- Organizational Skills
- Team Bonding
- Conflict Management
- Coaching and Training
- Patient Assessments
- Phlebotomy
- Medical Terminology
- Medical Reporting
- Medical Records Management
- Compassionate and Caring
Certification
- EMT - Emergency Medical Technician
- CMA - Certified Medical Assistant
Timeline
Office Manager
Cone Health
10.2022 - Current
Assistant Director of Clinical Operations
MEDIQ Urgent Care
04.2019 - 10.2022
EMT/ED Technician
Moses Cone Memorial Hospital
10.2018 - 03.2019
EMT-B
Randolph County Emergency Services
07.2016 - 12.2019
Key Holder Leader and Server
PF Changs Restaurant
10.2015 - 07.2016
Call Center Customer Service Representative
APAC Customer Services
01.2015 - 10.2015
Lead Food Service Worker
Jersey Mikes
12.2012 - 06.2015
Guilford Technical Community College
NC State License from EMT
High Point Central High School
High School Diploma
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