Kaitlyn Cabrera
Warwick
Summary
Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in Software and Software, with friendly and decisive approach to resolving challenges.
Overview
4
4
years of professional experience
Work History
X-ray Aide
Ortho Rhode Island
Warwick
05.2023 - 12.2024
- Adhered to strict safety protocols and regulations while operating X-ray equipment, minimizing risks to both patients and staff members.
- Maintained patient privacy by strictly adhering to HIPAA regulations when handling sensitive information.
- Contributed to a positive workplace environment through effective communication and teamwork with colleagues and supervisors.
- Assisted in training new staff members, ensuring they were properly familiarized with department procedures and protocols.
Supervisor
Pizza Hut
Warwick
06.2022 - 05.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Provided supportive link between external customers and internal operations.
Front Desk Associate
Courtyard By Marriott
Warwick
12.2021 - 05.2023
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Performed basic daily bookkeeping tasks.
- Prepared weekly employee work schedules for team members.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Front Desk Associate
Fairfield Inn Marriott
Warwick
08.2020 - 12.2021
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees and payments.
- Performed basic daily bookkeeping tasks.
- Answered guest questions and referred to local points of interest.
- Used internal software to process reservations, check-ins and check-outs.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Education
High School Diploma -
Pilgrim High School
Warwick, RI06.2020
Skills
- Focus and Follow-Through
- Verbal and Written Communication
- Time Management
- Resolving Complaints
- Supply Ordering
- Customer Service
- Google docs
- Word Document
Languages
5,5
Skills
- Slide Show
- Excel Spread sheet
Timeline
X-ray Aide
Ortho Rhode Island
05.2023 - 12.2024
Supervisor
Pizza Hut
06.2022 - 05.2023
Front Desk Associate
Courtyard By Marriott
12.2021 - 05.2023
Front Desk Associate
Fairfield Inn Marriott
08.2020 - 12.2021
High School Diploma -
Pilgrim High School