Summary
Overview
Work History
Education
Skills
Affiliations
Volunteer Experience
Certification
Timeline
Generic

Sherida Sharpe

Indianapolis,IN

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues and maintaining high customer service survey scores. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position in a thriving environment. Ready to help my team achieve company goals while utilizing great active listening skills and interpersonal communication skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Home Health Aide

Caring Hands to your door
Indianapolis, Indiana
04.2024 - Current
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Prepared meals and snacks according to prescribed diets.
  • Assisted in ambulation and exercise routines for clients.
  • Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Monitored vital signs such as temperature, pulse rate, blood pressure .
  • Recorded daily notes about client conditions, treatments provided and progress made.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.
  • Assisted clients with bathing, dressing and incontinence care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Documented care provided and submitted notes to supervisor.

Driver – Customer Service

Lyft
10.2023 - Current
  • Self-motivated completing daily hours and weekly goals
  • Time management for scheduled rides, deliveries, and maintenance
  • Maintained high stats and bonuses for excellent customer service
  • Maintained the safety of all passengers and property
  • Completed over 1,200 rides in eight months with Uber
  • Successfully climbed to the top tier diamond driver with Uber
  • Completed over 300 rides in four months with Lyft, at both companies receiving compliments for above and beyond, great conversation, clean vehicle, and many others.

Owner and Operator

Self Employed Services
Indianapolis, Indiana
03.2011 - Current
  • Managed day-to-day business operations
  • Consulted with customers to assess needs and propose optimal solutions
  • Created and monitored promotional approaches to increase sales and profit levels
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

HR Receptionist

Securitas Security Services USA
Indianapolis, IN
05.2022 - 06.2023
  • Greeted and welcomed visitors to the Human Resources department.
  • Assisted with incoming phone calls, emails, and mail correspondence.
  • Provided clerical support including photocopying, filing, scanning documents, and data entry.
  • Maintained an accurate log of all visitors to the facility.
  • Processed confidential paperwork according to company policies and procedures.
  • Organized new hire orientation materials for upcoming employees.
  • Managed office supplies inventory by ordering necessary items when needed.

Security Guard

Securitas Security Services USA
Indianapolis, IN
03.2022 - 06.2023
  • Conducted daily security patrols of assigned areas.
  • Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
  • Maintained high levels of alertness throughout shifts.
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at stadium, retail, factory, and package handling facilities.

Hotel Front Desk Receptionist

Marriott Hotel
Indianapolis, IN
07.2014 - 10.2014
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Collected room deposits, fees and payments
  • Collaborated with team members to handle guest requirements from check-in through check-out
  • Resolved service-related problems and documented actions in system
  • Promoted hotel brand's loyalty program through signing up guests for loyalty programs and offering bonuses and points for their participation.

Front Desk Receptionist

Sleep Inn Hotel
Indianapolis, Indiana
01.2014 - 05.2014
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated, to help with customer retention rate and return guests.
  • Kept accounts in balance and ran daily reports to verify totals
  • Collected payments and deposits, Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout to ensure accuracy and satisfaction

Claims Representative

Allstate Insurance Co
Las Cruces, NM
10.2012 - 06.2013
  • Interviewed policyholders to verify information and obtain additional details
  • Examined reports, accounts and evidence to determine integrity and accuracy of information
  • Worked productively in fast-moving work environment to process large volumes of claims
  • Followed up with customers on unresolved issues
  • Evaluated accuracy and quality of data entered into agency management system
  • Prepared insurance claim forms or related documents and reviewed for completeness.

Customer Service Representative

Follett Bookstore
Indianapolis, IN
02.2009 - 05.2011
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Helped customers complete purchases, locate items and join reward programs
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

Serv-Safe, Culinary Arts -

Cincinnati Cooks

Skills

  • Team Leadership
  • Originality and Creativity
  • Records Organization and Management
  • Quality Assurance
  • Decision Making
  • Sales Promotion
  • Customer Relations
  • Focus and Follow-Through
  • Multitasking and Prioritization
  • Money Handling
  • Word Processing
  • Interpersonal Communication
  • Housekeeping
  • Documentation
  • Personal Hygiene Assistance
  • Toileting assistance
  • Schedule Management
  • Indiana Driver's License
  • Behavior redirection
  • Compassionate client care

Affiliations

  • Indiana Donor Network
  • March of Dimes
  • The Ronald McDonald House
  • Coburn Place
  • Riley Children's Hospital

Volunteer Experience

  • Customer Service Volunteer at health fairs, schools, and hospitals to promote and provide education for the Indiana Donor Network (formally Indiana Organ Procurement Organization)
  • Assisted with counseling, pantry stocking, hosting meals, house cleaning, meal preparation, organizing, decorating, and helping guests in their new surroundings.
  • Raised Funds and participated with charity walks to raise awareness and support families in their time of need.
  • Donate items and spread awareness of the wish lists and ways to donate.

Certification

  • First Aid and CPR

Timeline

Home Health Aide

Caring Hands to your door
04.2024 - Current

Driver – Customer Service

Lyft
10.2023 - Current

HR Receptionist

Securitas Security Services USA
05.2022 - 06.2023

Security Guard

Securitas Security Services USA
03.2022 - 06.2023

Hotel Front Desk Receptionist

Marriott Hotel
07.2014 - 10.2014

Front Desk Receptionist

Sleep Inn Hotel
01.2014 - 05.2014

Claims Representative

Allstate Insurance Co
10.2012 - 06.2013

Owner and Operator

Self Employed Services
03.2011 - Current

Customer Service Representative

Follett Bookstore
02.2009 - 05.2011

Serv-Safe, Culinary Arts -

Cincinnati Cooks
  • First Aid and CPR

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Sherida Sharpe