Kaitlyn Caldwell
Lawrence
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
911 Dispatcher
City Of Pratt
10.2022 - 07.2024
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Proved successful working within tight deadlines and a fast-paced environment.
Patient Access Representative
Pratt Regional Medical Center
11.2020 - 09.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smoother patient visits, coordinating with healthcare providers to ensure timely service.
Assistant Manager
54 Express, LLC
04.2020 - 11.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Lead Customer Service Advisor
Jiffy Lube
11.2019 - 04.2020
- Built relationships with customers to encourage repeat business.
- Answered customer questions about product and care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Pratt High School
Pratt05.2019
Skills
- Works Well Under Pressure
- Active Listening
- Critical Thinking
- Computer Skills
- Stress Tolerance
- Typing Speed
- Memory retention
- Data Entry
- Call Management
Timeline
911 Dispatcher
City Of Pratt
10.2022 - 07.2024
Patient Access Representative
Pratt Regional Medical Center
11.2020 - 09.2023
Assistant Manager
54 Express, LLC
04.2020 - 11.2020
Lead Customer Service Advisor
Jiffy Lube
11.2019 - 04.2020
High School Diploma -
Pratt High School
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