Kaitlyn Campbell
Morristown,TN
Summary
Proven professional with a strong background in customer service and time management, demonstrated during tenures at Fairfield Inn and Suites by Marriott and University of Knoxville Hospital. Excelled in enhancing customer satisfaction and streamlining appointment scheduling, showcasing exceptional attention to detail and problem-solving skills. Achieved significant improvements in operational efficiency without compromising service quality.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Fairfeild Inn and Suites by Marriott
06.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
CNA
University of Knoxville Hospital
05.2021 - 06.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
Jefferson County High School
Dandridge,Tn05.2021
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Oral and writing communication
- Hospitality services
Timeline
Front Desk Receptionist
Fairfeild Inn and Suites by Marriott
06.2022 - Current
CNA
University of Knoxville Hospital
05.2021 - 06.2022
Jefferson County High School
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