Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaitlyn Collins

Howell Township,NJ

Summary

Driven Pharmacy Technician with 7 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Stop & Shop
11.2021 - 09.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Pharmacy Technician

Stop & Shop
09.2018 - 10.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Customer Service Associate Cashier

Stop & Shop
05.2012 - 09.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Contributed to store's sales goals by actively promoting special offers, rewards programs, and additional products or services.
  • Counted money in drawers at beginning and end of each shift.
  • Delivered prompt service to prioritize customer needs.

Cashier

Stop & Shop
07.2007 - 05.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

Associate of Science - Cardiovascular Technology

Eastwick College
Nutley, NJ
01.2019

High School Diploma -

Bayonne High School
Bayonne, NJ
06.2009

Skills

  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Insurance Billing
  • Prescription Filling
  • Answering customer questions
  • Supply Restocking
  • Pharmacology knowledge
  • Labeling Accuracy

Certification

  • PT - Phlebotomy Technician
  • CET - EKG Technician

Timeline

Pharmacy Technician

Stop & Shop
11.2021 - 09.2024

Pharmacy Technician

Stop & Shop
09.2018 - 10.2021

Customer Service Associate Cashier

Stop & Shop
05.2012 - 09.2018

Cashier

Stop & Shop
07.2007 - 05.2012

Associate of Science - Cardiovascular Technology

Eastwick College

High School Diploma -

Bayonne High School

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Kaitlyn Collins