Kaitlyn De Maria

• Sorted packages based on size and destination for efficient processing.
• Loaded and unloaded packages from delivery trucks using manual and mechanical tools.
• Maintained cleanliness and organization of work area to ensure safety standards.
• Scanned tracking labels to update package status in the system accurately.
• Collaborated with team members to meet daily package handling goals effectively.
• Assisted in training new employees on package handling processes.

• Operated material handling equipment to move products efficiently.
• Sorted and organized inventory for easy access and tracking.
• Loaded and unloaded trucks following safety protocols.
• Packed and labeled merchandise to prepare for loading and shipment to customers.

• Utilize a powered industrial truck to stow items in correct locations

• Use handheld computer to scan and log items to their location

• Assisted customers with inquiries and provided product information.
• Resolved customer complaints efficiently and courteously.
• Processed transactions accurately using point-of-sale systems.
• Handled cash management duties during shifts responsibly.
• Trained new staff on customer service protocols and systems.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed strong relationships with customers by providing personalized assistance and support.
• Provided exceptional customer service to ensure customer satisfaction.