Kaitlyn Doan
Summary
Driven and meticulous, with a proven track record at The Crawfish Pot OKC for enhancing customer satisfaction through exceptional service and efficient team collaboration. Mastered cash handling and guest engagement, demonstrating a strong work ethic and professional appearance. Skilled in food running and adept at managing sensitive information, showcasing hard and soft skills essential for high-paced environments.
Overview
4
4
years of professional experience
Work History
Server
The Crawfish Pot OKC
01.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Checked guests' identification before serving alcoholic beverages.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Baker
Le Monde Bakery
06.2022 - 01.2024
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Cleaned and maintained kitchen equipment and oven.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, and sweet rolls.
- Prepared dough for variety of pastries, cakes and breads.
- Prepared frostings and other toppings for cakes and pastries.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Packaged finished products for sale.
- Determined baking times for various items.
- Replenished bakery items in display cases.
- Processed customer orders and payment transactions.
Typist/ Mail Clerk
Classen Tag Agency & Mail Center
11.2020 - 06.2022
- Increased typing accuracy by implementing proofreading and editing techniques.
- Expedited data entry tasks with efficient typing speed and accuracy.
- Typed official correspondence and reports from handwritten notes and other information sources.
- Managed sensitive information by maintaining strict confidentiality, supporting the integrity of the organization.
Education
Nutritional Science
University of Oklahoma Health Science Center
1100 N Lindsay Ave, Oklahoma City, OK 7310405.2027
Pre-Nutritional Sciences
University of Oklahoma
Norman, OKDiverse Studies
Oklahoma City Community College
Oklahoma City, OKHigh School Diploma -
Westmoore High School
Oklahoma City, OK05.2021
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Professional Appearance
Food Running
Languages
Vietnamese
Native or Bilingual
Timeline
Server
The Crawfish Pot OKC
01.2024 - Current
Baker
Le Monde Bakery
06.2022 - 01.2024
Typist/ Mail Clerk
Classen Tag Agency & Mail Center
11.2020 - 06.2022
Nutritional Science
University of Oklahoma Health Science Center
Pre-Nutritional Sciences
University of Oklahoma
Diverse Studies
Oklahoma City Community College
High School Diploma -
Westmoore High School
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