Kaitlyn Dutton
Prattville
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
River Oak Medical
Wetumpka, AL
08.2025 - Current
- Greeted and assisted patients, ensuring a welcoming environment.
- Managed appointment scheduling, optimizing front desk workflow.
- Maintained accurate patient records using electronic health record systems.
- Handled phone inquiries, providing information on services and procedures.
- Processed insurance verifications, enhancing billing accuracy and efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
Front Desk Receptionist
Montgomery Allergy & Asthma
Montgomery, Al
01.2025 - 08.2025
- Collaborated with medical staff to streamline patient processing times.
- Monitored inventory of office supplies, ensuring availability for daily operations.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Resolved customer problems and complaints.
Stocker
Walmart
Millbrook, AL
06.2024 - 01.2025
- Organized and stocked merchandise to ensure optimal product availability and accessibility.
- Collaborated with team members to maintain store presentation standards and cleanliness.
- Assisted in inventory management by accurately tracking stock levels and replenishing shelves.
- Implemented efficient stocking techniques to reduce time spent on merchandise placement.
- Trained new employees on stocking procedures and safety protocols to enhance team performance.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
Front Desk Receptionist
The Appliance Man LLC
Prattville, AL
01.2023 - 06.2024
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected deposits, fees, and payments.
- Handled assignments independently with good judgement and critical thinking skills.
Sales Associate
Shoe Station
Prattville, AL
09.2021 - 12.2023
- Enhanced customer experience through personalized service and product recommendations.
- Managed inventory levels, ensuring accurate stock representation on sales floor.
- Trained new associates on sales techniques and store policies to improve team performance.
- Implemented visual merchandising strategies to optimize product presentation and increase sales.
- Resolved customer inquiries and complaints effectively, fostering positive shopping experiences.
- Maintained cleanliness and organization of sales area, contributing to a welcoming environment for customers.
Education
High School Diploma -
EDGE
Wetumpka, AL05-2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
Timeline
Front Desk Receptionist
River Oak Medical
08.2025 - Current
Front Desk Receptionist
Montgomery Allergy & Asthma
01.2025 - 08.2025
Stocker
Walmart
06.2024 - 01.2025
Front Desk Receptionist
The Appliance Man LLC
01.2023 - 06.2024
Sales Associate
Shoe Station
09.2021 - 12.2023
High School Diploma -
EDGE