Kaitlyn Farran
Hannibal
Summary
Compassionate Intake Coordinator with extensive experience in managing patient intake processes and enhancing clinic efficiency. Adept at fostering communication between patients and clinical staff, contributing to improved patient satisfaction and expedited care coordination.
Overview
6
6
years of professional experience
Work History
Intake Coordinator
Clarity Healthcare
Quincy, IL
04.2023 - Current
- Coordinated patient intake processes, ensuring timely and accurate collection of medical histories.
- Assisted healthcare providers in scheduling appointments, optimizing client flow and service delivery.
- Managed electronic health records, maintaining data integrity and confidentiality standards.
- Streamlined communication between patients and clinical staff, enhancing overall patient experience.
- Developed intake forms and procedures to improve efficiency and reduce processing time.
- Collaborated with multidisciplinary teams to support comprehensive care coordination for patients.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
- Cultivated supportive atmosphere for patients and their families during intake process, fostering sense of community.
Front Desk Receptionist
Clarity Healthcare
Quincy, IL
04.2022 - 04.2023
- Managed patient check-in and check-out processes efficiently.
- Responded to inquiries, providing accurate information about services offered.
- Coordinated appointment scheduling, optimizing clinic workflow for staff and patients.
- Maintained organized front desk operations, ensuring a welcoming environment.
- Implemented process improvements that enhanced patient experience and reduced wait times.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Facilitated smooth communication between departments by accurately relaying messages and information.
Shift Supervisor
Rise Dispensary
Quincy, IL
12.2019 - 04.2022
- Supervised daily operations, ensuring compliance with state regulations and company policies.
- Trained and mentored staff on product knowledge, customer service, and operational procedures.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Conducted regular audits of dispensary operations to maintain quality control standards.
- Developed training materials to enhance onboarding processes for new employees.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Education
Associate of Science - Social Work
Moberly Area Community College
Moberly, MO05-2027
High School Diploma -
Quincy Senior High School
Quincy IL05-2011
Skills
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Relationship building
- Performance improvement
- Support services
- Schedule coordination
- Teamwork and collaboration
- Excellent communication
- Team building
- Verbal and written communication
Timeline
Intake Coordinator
Clarity Healthcare
04.2023 - Current
Front Desk Receptionist
Clarity Healthcare
04.2022 - 04.2023
Shift Supervisor
Rise Dispensary
12.2019 - 04.2022
Associate of Science - Social Work
Moberly Area Community College
High School Diploma -
Quincy Senior High School